If the system is unable to process an integration process properly, SAP recommends that you first check the general prerequisites for executing integration processes.
1. Check the definition of the integration process in the process editor (Integration Process → Check).
The output area in the Tasks view must not contain any error messages.
2. Check that Auto-Customizing of the Business Process Engine was fully executed and that no errors occurred (transaction SWF_XI_CUSTOMIZING):
The status indicator for all entries must be green.
3. Check whether the RFC queues indicate failed or pending requests that may involve the Business Process Engine (transactions SM58, SMQ1, SMQ2).
4. Check that the contents of the runtime cache are up-to-date (transaction SXI_CACHE).
The status indicator for the runtime cache must be green.