Importing Support Packages with Support
Package Manager
Use
You can use Support Package Manager to import Support Packages into your system, irrespective of whether they are from SAP Support Portal or from Collection CDs.
Prerequisites
User:
● You have the relevant authorizations in Support Package Manager.
● You are logged on in client 000.
● You have called Support Package Manager.
The initial screen provides an overview of the status of the last queue imported. If the Support Package import is incomplete, the last (terminated) phase processed by Support Package Manager is displayed.
System:
● You have checked that the transport tools are functioning properly by choosing Utilities → Check Transport Tools.
● You have ensured that there is enough space in the transport directory (size of the files multiplied by 2). (Use transaction AL11 to see profile parameter DIR_TRANS, or use transaction SE38 and report RSPARAM.) It is particularly important that there is enough space in subdirectories trans/EPS/in and trans/data.
● You have imported the most recent SPAM/SAINT update.
To do this, you have checked whether the SPAM/SAINT update in SAP Support Portal is newer than the one in your system. (The version of the SPAM/SAINT update in your system appears in the title bar of the Support Package Manager screen).
To avoid problems while importing Support Packages, always import the most recent SPAM/SAINT updates first.
● You must not have any incompletely imported Support Packages in your system.
To check this, you have called transaction SPAM, selected Terminated Support Packages under Directory and chosen Display. No Support Packages should appear. The status should display a green light.
If this is not the case, look at the detailed status and log information for all Support Packages found in the system. To do this, choose Directory → All Support Packages → Display, or Goto → Status or Goto → Log.
Activities
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1. Loading Support Packages
3. Importing a Queue
4. Adjusting Modifications (if necessary)
5. Checking Logs
6. Confirming the Queue