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Function documentation Notification by E-Mail  Locate the document in its SAP Library structure

Use

You can configure user management to notify users about specific events by e-mail. For example, when the administrator creates a user account an e-mail is sent to the user informing him or her that an account has been created.

Features

        The system provides you with the following function-based placeholders for e-mail addresses:

       Admin

Use this placeholder for a central e-mail address for all administrators.

       System

Use this placeholder as a default e-mail address when no other e-mail address is available.

       Workflow

Use this place holder to sort notification e-mail to the administrator, by the sender address.

You configure these placeholders when you configure e-mail notification.

        The table below summarizes who receives e-mail notification from whom and when. The e-mail address the system uses for recipient and sender is based on whether an e-mail address is defined for the user or the placeholder (Admin, Workflow, or System). The system checks the list in order and if it finds an e-mail address for the user or placeholder, the system uses the value it found for the sender or recipient. Without e-mail addresses for the sender and recipient, the system cannot send an e-mail. For example, if an administrator creates a user account and the administrator does not have an e-mail address in his or her profile, the system cannot send an e-mail informing the user that an account has been created.

All notification events are enabled by default.

List of Notification Events and Addresses Used

Direction

Notification Event

Recipient Address

Sender Address

To the administrator

      User requests a new password

      User requests help with logon problem

      User requests membership in a company

...

       1.      Admin e-mail address

       2.      E-Mail address of the first administrator found *

       3.      System e-mail address

...

       1.      Workflow e-mail address

       2.      E-Mail address of the user currently logged in

       3.      System e-mail address

To the user from the system

      User successfully registers self

      User successfully requested a new password

 

E-mail address of the user currently logged in

 

       1.      Admin e-mail address

       2.      System e-mail address

To the user from the administrator

      Administrator creates user account

      Administrator deletes user account

      Administrator approves user for a company

      Administrator denies user for a company

      Administrator locks user account

      Administrator unlocks user account

      User account created by import

      User account updated by import

      Administrator changes a user’s password

 

E-Mail address of the affected user

 

       1.      Admin e-mail address

       2.      E-Mail address of the administrator currently logged in

       3.      System e-mail address

* When the system attempts to find an administrator, it searches for a user assigned to a role, which includes the UME action UME.Manage_All. If you are using SAP NetWeaver Portal, the system searches for a user assigned to the role User Admin or Super Administration.

      The system sends e-mails in the language of the receiving user. If no language is defined for the user, the system language is used.

Example

If an administrator with language English creates a user with language Japanese, the user receives an e-mail in Japanese informing him or her that a user has been created for him.

      To improve system performance, the system sends e-mails asynchronously. Programs do not need to wait for the SMTP server to respond. Instead a separate processor handles the sending of e-mail. You can disable this feature.

Activities

      To configure notification e-mails, see Configuring E-Mail Notification.

      You can change the text of the notification e-mails as described in Changing the Texts of Notification E-Mails.

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