Entity |
Tab |
Field |
Values |
Field Description |
---|---|---|---|---|
Speak |
Type |
Audio |
Plays an audio file specified in the File Name field. If the file is missing, it plays the text in the Text field using TTS. |
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Break |
Adds a pause for the time specified. |
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SpeakAs |
Plays the value specified in the Value field as per the SpeakAs Type selected in the SpeakAs Type drop-down list. |
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Text |
Plays the text specified using TTS. |
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File Name |
Specifies the file to be played. |
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Text |
Specifies the text to be played by TTS. |
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Target |
prompts prompts_speakas recordings |
Folder from which the audio files specified are accessed. |
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Condition |
Condition to be satisfied before playing the specified text or the audio file. |
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Description |
A short description of the speak element |
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Barge-in |
Default True False |
(The default value is true). If Barge-in is True then the caller can interrupt the system at any point during the execution of the Speak entity. If Barge-in is False then the caller cannot interrupt the system at any point during the execution of the Speak entity. |
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Listen |
Prompt / Reprompt |
Type |
Audio |
Plays an audio file specified in the File Name field. If the file is missing, it plays the text in the Text field using TTS. |
Break |
Adds a pause for the time specified. |
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SpeakAs |
Plays the value specified in the Value field as per the SpeakAs Type selected in the SpeakAs Type drop-down list. |
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Text |
Plays the text specified using TTS. |
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File Name |
Specifies the file to be played. |
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Text |
Specifies the text to be played by TTS. |
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Target |
prompts prompts_speakas recordings |
Folder from which the audio files specified re accessed. |
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Condition |
Condition to be satisfied before playing the specified text or the audio file. |
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Description |
A short description of the speak element. |
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Barge-in |
Default True False |
(The default value is true). If Barge-in is True then the caller can interrupt the system at any point during the execution of the Speak entity. If Barge-in is False then the caller cannot interrupt the system at any point during the execution of the Speak entity. |
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Input |
Grammar Type |
Boolean Currency Date Digits External List of choices Number Phone Time |
Type of input that a caller can enter or speak. |
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Result Variable |
A variable in the dataStore that stores the user input. |
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Input Mode |
Voice |
Instructs the caller to speak the input using the telephone mouth piece. |
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DTMF |
Instructs the caller to enter the input using the telephone keypad. |
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Voice+DTMF |
Instructs the caller to either speak the input using the telephone mouth piece or enter the input using the telephone keypad. |
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Minimum |
Minimum number of digits that the caller can enter or speak. |
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Maximum |
Maximum number of digits that the caller can enter or speak. |
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Choices Items: DTMF Key |
Value to be entered by the caller using the telephone keypad. |
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Choices Items: Value |
Value that corresponds to the DTMF input or the speech input. |
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Choices Items: Description |
A short description for the choices items. |
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Choices Items: Utterance in <language> |
Choice of speech entries that a caller can speak in a specific language. |
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Grammar: Mode |
Voice |
Specifies the mode of input from the caller to be spoken using the telephone mouth piece |
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DTMF |
Specifies the mode of input from the caller to be entered using the telephone keypad. |
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Grammar: Filename |
Name of the file that contains the grammar defined for caller input. |
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Grammar: Resource Target |
Specifies the folder to access the grammar definition from. |
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Grammar: Description |
A short description of the grammar. |
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Result: Result (grammar slot) |
Specifies value to a field name in a grammar file. |
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Result: Variable |
Specifies a variable in the dataStore where you can store the result. |
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Result: Description |
A short description for the result of input. |
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Events |
Inherit from Parent? |
If the checkbox is selected, you can use the events defined at the higher level (parent). |
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Event Name |
listen.noinput 1(Reprompt) listen.noinput 2(Reprompt) listen.noinput 3(Reprompt) listen.noinput 4(Exit) listen.nomatch 2(Reprompt) listen.nomatch 3(Reprompt) listen.nomatch 4(Exit) listen.maxspeechtimeout 1(Reprompt) listen.maxspeechtimeout 2(Reprompt) listen.maxspeechtimeout 3(Reprompt) listen.maxspeechtimeout 4(Exit) listen.help 1(Reprompt) error.data (Event) error.data.fatal (Event) error.internal (Event) error.mediaplatform (Event) _fatal_error_exit_1 (Event) |
Name of the event that is triggered because of the system or user action. |
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Occurrence Count |
1-9 |
Specifies the count of the event occurred. For example, a nomatch event can occur for the first, second , third or fourth time. |
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Continuation |
Reprompt Return Continue Transfer Exit Event |
Specifies the type of response for an event occurred. |
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Speak Item |
Speak element to be executed when an event occurs. |
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Description |
A short description of the event. |
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Properties |
Inherit from Parent? |
If the checkbox is selected, you can use the properties defined at the higher level (parent). |
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Property Name |
listen.completetimeout listen.confidencelevel listen.dtmf.interdigittimeout listen.dtmf.termchar listen.dtmf.termtimeout listen.incompletetimeout listen.inputmodes listen.maxspeechtimeout listen.speedvsaccuracy listen.sensitivity listen.speechtimeout listen.universals resource.audiofetchhint resource.audiomaxage resource.audiomaxstale resource.documentfetchhint resource.documentmaxage resource.documentmaxstale resource.fetchtimeout resource.grammarfetchhint resource.grammarmaxage resource.grammarmaxstale resource.fetchaudiodelay resource.fetchaudiominimum resource.fetchaudio |
Defines the platform behavior. |
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Value |
Value of the property selected. |
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Typical Range |
Displays the default range of values. |
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Default |
Displays the default values. |
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Jumpwords |
Event Name |
Event to be triggered when the caller enters or speaks a jumpword. |
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Type |
Phrase |
Defines jumpwords using phrase. |
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External |
Defines jumpwords using grammars. |
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DTMF Keys |
Value that a caller enters using a telephone keypad to trigger an event. |
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Description |
A short description for the jumpword. |
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Voice Grammar |
File name that contains grammar definitions for jumpwords that are to be spoken by the caller. |
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DTMF Grammar |
File name that has grammar definitions for jumpwords that are to be entered by the caller. |
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Voice Phrase in <language> |
Phrase to be spoken by the caller to trigger an event. |
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Route |
Path |
Name of the path. |
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Expression |
Condition to be satisfied before following the path. Note Pre-populated expressions are always in the form of a string comparison. For e.g: =@NUM1=="66" User defined expressions are not in the form of a string comparison. For e.g: =@NUM1==66 End of the note. |
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Default |
Path to be followed under default conditions. |
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Description |
A short description for the path. |
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Target |
Target element for a path from the Route element. |
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Record |
Variable |
Variable that stores the audio file of the caller's recording. |
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Audio Directory |
Folder where the caller's recordings are stored. |
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Resource Target |
Specifies the folder where the recordings are stored. |
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Beep Before |
If you select the Beep Before checkbox, then the caller hears a beep before recording starts. |
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Key Press Terminates |
If you select the Key Press Terminates checkbox, the caller can terminate the recording by pressing a key. |
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Silence Timeout |
Time for which the system waits for a response. If the caller does not speak within this time, the recording action is terminated. |
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Max Length |
Maximum time for which a caller can record. |
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Transfer |
Protocol |
Phone |
Specifies that the call has to be transferred to another telephone number. |
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URL |
Specifies that the call has to be transferred to another voice application. |
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Destination |
If you have selected the protocol as Phone, enter the telephone number. If you have selected the protocol as URL, enter the voice application URL. |
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Process |
Action |
Add row Delete row Clear table Find row Move to row Revert row Set variable Get URL value Set Language |
An action that you can perform on a variable, a table or a row of data. |
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Condition |
A condition that applies for an action. |
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Description |
Specifies a short description for an action. |
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Variable |
The variable to be used for an action. |
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Table |
A dataStore table to be used for an action. |
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Expression |
An expression to be evaluated for the specified action. |
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Direction |
Specifies a direction in which the search has to be performed. |
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Position |
Specifies the position a row pointer has to be placed. |
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Row |
Number of the row in a table of records. |
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VoiceXML |
Standby timeout |
Specifies the time after which a dialog session is removed if there is no activity. |
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VoiceXML |
VoiceXML compliant XML instructions. |
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Variable |
A variable in the dataStore that stores the value of a VoiceXML variable. |
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VXML Variable |
A variable declared in VoiceXML. |
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Log |
Log type |
|
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Log content |
Specifies the content to be logged. |
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Signal In |
Event |
Specifies the event that has to be captured. |
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Signal Out |
Event |
Specifies the event that has to be triggered. |
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<BAPI or Web Service> name |
Runtime |
Specifies the runtime to be used. Note For voice applications always choose voice. End of the note. |
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Auto Commit |
Commit the transactions. |
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Auto Convert |
If true, then the BAPI converts the data from one unit of measurement to another unit of measurement. |