Configuring E-Mail Notification
Use
Use this procedure to configure the user management engine (UME) to notify users and administrators about specific events by e-mail. For more information about the events that trigger e-mail notification and who receives it, see Notification by E-Mail.
Prerequisites
· If you change the host name of the SMTP server, you must restart the SAP NetWeaver Application Server (AS) Java. Plan for the required downtime while the AS Java restarts.
· You have an active Simple Mail Transport Protocol (SMTP) server in your network.
· Some events which generate notification e-mails only occur if you configure the UME to support them. This includes the following types of notifications:
¡ Notification for successful self-registration. For more information about self-registration, see Configuring Self-Registration.
¡ Notification for company membership requests. For more information about companies, see Companies and Self-Registration with Approval.
¡ Notification for logon help and password reset. For more information about logon help, see Logon Screen Customization.
The system can generate an e-mail notification for when a user successfully registers him or her self. However, if the self-registration feature is not enabled, no user can receive such a notification. The self-registration screen is not available to use, so the successful self-registration event can never occur.
Procedure
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1. Start user management configuration.
For more information, see UME Configuration.
2. Choose the Notification E-Mails tab.
3. Choose Modify Configuration.
4. Enter the host name of the SMTP server in the Host Name of the SMTP Server field.
Separate multiple SMTP server entries with a semicolon (;).
Make sure that the SMTP server that you enter accepts e-mails from and sends e-mails to all domains that users may have in your environment. It is important that administrators have an e-mail address that the STMP server accepts.
5. Enter the default system e-mail addresses.
These e-mail addresses must be valid as the system uses these addresses as destinations to send e-mails to. For example, system@example.com.
Settings for Default System E-Mail Addresses
Setting |
Description |
System |
This setting is required. The system uses this e-mail address if the sender or the recipient does not have an e-mail address in his or her user profile. |
Central Administrator |
This e-mail address appears as the sender in notification mails sent from the administrator or system to a user (for example, when the administrator resets a user password). When users send notification e-mails to administrators, the e-mails are sent to this e-mail address. Use this setting to send all administrator requests to one central e-mail address, instead of sending the e-mail to several administrators, or to hide the e-mail address of individual administrators behind a central administrative e-mail address. |
Workflow |
This e-mail address appears as the sender in notification mails sent from a user to an administrator. This enables administrators to sort notification e-mails into a separate folder by filtering their e-mails according to the sender address. If you enter a value for this setting, it is important that the user ID appears in the text of the e-mail. |
6. Select the events for which you want the system to send e-mail notification.
Settings for E-Mail Notification Events
Setting |
Description |
Self-Registration Successful |
The system sends an e-mail from the administrator to the user and the administrator, informing them that self-registration was successful. |
Administrator Creates New User |
The system sends an e-mail is sent to the user when the administrator has created user’s account. |
Administrator Deletes User Account |
The system sends an e-mail to the user when the administrator deletes the user’s account. |
Administrator Locks User Account |
The system sends an e-mail to the user when the administrator locks the user’s account. |
Administrator Unlocks User Account |
The system sends an e-mail to the user when the administrator unlocks the user’s account. |
Administrator Resets Password |
The system sends an e-mail to users when the administrator resets their passwords. |
Administrator Approves Membership Request |
The system sends an e-mail to the user when the administrator approves a company user. |
Administrator Denies Membership Request |
The system sends an e-mail to the user when the administrator denies the user’s application for a company user. |
User Requests Membership (To Administrator) |
The system sends an e-mail to the administrator when a user applies for a company user. |
User Requests Password Reset |
The system sends an e-mail to the administrator when a user does not fill out the password reset request form correctly. A user must provide user ID, first name, last name, and e-mail address to request a new password. If the first name, last name, or e-mail address do not match with the information stored for the user ID, the administrator receives a notification e-mail. |
Import Function Creates New User |
The system sends an e-mail to the user when the user’s account is created by batch upload. |
Import Function Updates User |
The system sends an e-mail to the user when the user’s account is updated by batch upload. |
7. Choose Save all changes.
8. Determine if you need to restart the AS Java.
¡ If you changed the value of Host Name of the SMTP Server, you must restart the AS Java for the changes to take effect.
¡ If you did not change the value of Host Name of the SMTP Server, the changes take effect immediately.
Result
The system sends e-mail notification when the defined events occur. You can customize the e-mail notification texts. For more information, see Changing the Texts of Notification E-Mails.