Monitoring the Application Sharing Server (RTC)

Use

You can use the Application Sharing Server monitor to verify the Application Sharing Server configuration at setup, and to periodically check the status of the Application Sharing Server. Additionally, if you experience any problem with application sharing, this monitor may provide information to help you troubleshoot the problem.

Prerequisites

To verify the Application Sharing Server configuration at setup, and to periodically check the status of the Application Sharing Server, you must have at least Administrator read permissions. For more information, see Permission Levels .

Procedure

Opening the Application Sharing Server Monitor

To open the Application Sharing Server monitor, launch the following URL: http://<Application Sharing Server installation machine>:<port>/streamingserver/servlet/streamingserver

For example: http://machine1.tlvp.sap.corp:50000/streamingserver/servlet/streamingserver

When formulating the URL, use the ServerName and ServerPort parameters defined for the Application Sharing Server. See Setting RTC Application Sharing Server Parameters .

The monitor window does not appear if:

The parameters of the URL you used to connect to the server are incorrect.
The Application Sharing Server cannot be accessed from your location (due to incorrect browser settings or routing problems).
Trying the following may provide information about the cause of the problem:
- Unselect the Use Automatic Configuration Script setting in your browser. If unselecting the browser setting resolves the issue, then a client problem is indicated.
  As well, if a portal client sees a blank window instead of the application sharing session in the Application Viewing area of the Application Sharing Console, unselecting the Use Automatic Configuration Script setting in your browser may resolve the problem.
- Ping the RTC Application Sharing Server machine. If the ping fails, then a router problem is indicated.
The RTC Application Sharing Server is stuck, and needs to be restarted.
The RTC Application Sharing Server is not installed.

Reading the Data Displayed in the Monitor

The monitor displays the following information:

General Information

Server Version	The version of RTC Application Sharing Server installed.
Registered Sessions	The number of sessions currently being handled by the RTC Application Sharing Server. This number includes ended sessions that have not yet been deleted. Details about each session appear in the Ongoing Sessions Information table (described in the following table).

Ongoing Session Information

Session ID	Real-Time Collaboration internal session ID.
Status	Waiting sharer to join Invited participants have joined the session before the session host, and are waiting for the session host to join. Waiting viewers to join The session host has opened the session, no participants have joined yet. Session Started Session host and participants are currently in an active session. Session ended Both the session host the invited participants have left the session, and the session is marked for delete.
Sharer name	Name of the user sharing his or her application.
Participant count	Number of participants (excluding the session host) currently in the session.

Note

If the displayed parameters do not match your expectations, verify that you specified the correct RTC Application Sharing Server in the URL used to launch the monitor.

Thread Count Properties

SAP AS Java Engine max application thread count	Maximum application thread count defined in the RTC Application ThreadManager within the AS Java.
SAP AS Java Engine max system thread count	Maximum system thread count defined in the ThreadManager within the AS Java.
Application Sharing Server max thread count	Maximum number of AS Java threads that can be allocated to the RTC Application Sharing Server.
Application Sharing Server currently in use thread count	Number of AS Java threads currently being used by the RTC Application Sharing Server (each user = 1 thread). If this line is marked in red, the RTC Application Sharing Server has reached its thread usage limit. If the RTC Application Sharing Server reaches its thread limit, it cannot open a new session. See Configuring Thread Settings for RTC Application Sharing Server for details about optimizing performance of the Application Sharing Server.