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Configuring Logon HelpLocate this document in the navigation structure

Prerequisites

  • You have configured e-mail notification. Without e-mail notification, business users cannot receive new passwords.

    For more information, see Configuring E-Mail Notification .

  • If you configure the security question and answer, you must configure self-management. Without self-management, business users cannot maintain their security question and answer.

    For more information, see Configuring Self-Management .

  • To enable users to choose a security question and answer when they register, you have configured self-registration.

    For more information, see Configuring Self-Registration .

Context

Use this procedure to enable a logon help link on the Welcome screen for users, who have forgotten their password.

For more information, see Enabling Users to Reset Their Own Password .

Procedure

  1. Start user management configuration.

    For more information, see Configuring User Management .

  2. Choose the User Admin UI tab.
  3. Choose the Modify Configuration pushbutton.
  4. Determine which optional features you want to configure and save your entries.
    • To require business users to provide additional security information, set the Require First and Last Names in Logon Help radio button.

    • To configure a security question choose from the following options:

      • To enable business users to enter their own security question, select the Enable Security Question radio button.

      • To enable business users to select their security question from a list of predefined questions, select the Use a Predefined Security Question radio button.

  5. Assign the UME action Logon_Help to a role assigned to the group anonymous users.

Results

If you have existing users in your installation and you enable the security question and answer, notify your users that they should log on and maintain their security question and answer. Without a security question and answer, these users cannot reset their own passwords.