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 E-Mail Connectivity TroubleshootingLocate this document in the navigation structure

The table below lists error messages and the appropriate action required:

 

Error number

Solution

GW-MAIL-001

Internal use

GW-MAIL-002

Retry the operation as indicated in the message

GW-MAIL-003

Internal use

GW-MAIL-004

The e-mail address specified could not be parsed. Check whether the e-mail address entered is in a valid format.

GW-MAIL-005

Internal use

GW-MAIL-006

The SMTP server was not specified when you created the e-mail transport. Update the SMTP server attribute in the configuration.

GW-MAIL-007

Internal use

GW-MAIL-008

The Sent e-mails folder attribute was not specified when you created the e-mail transport. This folder is required if the sent e-mails are to be stored on the e-mail server. The mail server must support IMAP protocol

GW-MAIL-009

Internal use

GW-MAIL-010

Either the SMTP server specified does not support the SMTP protocol or the e-mail server specified for saving the sent e-mails does not support IMAP protocol.

Check and update the relevant attribute with the appropriate value.

GW-MAIL-011

This is an error response from your SMTP server. It indicates that your e-mail server is not configured to allow you to send e-mails using it. Check the configuration and setup of your SMTP server.

GW-MAIL-012

The user credentials specified for the e-mail server indicated by the system alias are not correct for the logged-on user. Specify the correct user credentials for the e-mail server. For more information, see Mapping Your User in the Groupware user guide.

GW-MAIL-013

The current user does not have an e-mail address specified in the LDAP configured for the portal. Update the LDAP with the e-mail address for the user.

GW-MAIL-014

An e-mail can be sent only if the To or the Cc field contains a valid e-mail address. Enter the name or e-mail address of the recipient in the To or Cc field.

GW-MAIL-015

Internal use

GW-MAIL-016

Internal use

GW-MAIL-017

Internal use

GW-MAIL-018

The e-mail server user credentials specified for the e-mail server indicated by the system alias are not correct for the logged-on user. Specify the correct e-mail server using user mapping. For more information, see Mapping Your User in the Groupware user guide.