With the monitoring architecture, you can define auto-reaction methods that are automatically executed when alerts occur. As of SAP R/3 4.6A, you can assign the method CCMS_OnAlert_Email to MTE classes in your system. If an alert occurs in this MTE class, you are informed by e-mail, fax, or pager, even if you are not working in the Alert Monitor.
CCMS_OnAlert_Email can automatically dial a pager or send an e-mail or a fax to the following addressees:
The auto-reaction method for sending the e-mail is started at most five minutes after the alert occurs. However, there can be a delay before the e-mail is sent to external e-mail addresses (that is, addresses of users that are not defined in client 000 of the same SAP system), depending on the settings in SAPconnect. You should therefore set the period for the SAPconnect send process to less than an hour.
The message text contains the same information that is displayed in the Alert Monitor:
To dial multiple pagers or to send an e-mail or a fax to multiple users (external recipients or recipients in client 000), you must first create a distribution list that contains the required data for the recipients (pager number, name, e-mail address, fax number).
SAPconnect must be configured in client 000, if the message is to be sent to an external address.
Tailoring the Auto-Reaction Method
Parameter | Meaning |
---|---|
SENDER |
SAP username of the person in whose name the e-mail is sent |
RECIPIENT |
SAP user name of the e-mail recipient, distribution list, or external e-mail address; to automatically send an e-mail to multiple external e-mail addresses, you must create a distribution list in client 000 that contains these external addresses. If the user is not defined in client 000 you must also specify the system and the client in which the user exists (such as C11:003:PARKERJ). |
RECIPIENT-TYPE ID |
Flag for the address type |
Assigning the Method to the Desired Node
Assign Analysis Method to Only this MTE
Assign Analysis Method to the Selected MTE Class
More information:
Setting Up Central Auto-Reaction Methods
SAP Note 0176492