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Logging On to / Off the PortalLocate this document in the navigation structure


You access your portal from an Internet browser. Contact your portal administrator for a list of supported browsers.


IMPORTANT The use of third-party popup blockers in your browser, such as those available in browser plug-ins or toolbars, can interfere with portal functionality. For example, some browser windows might open up to terminate a portal session as a result of logging off or closing a window-preventing these browser windows from opening up will cause the session termination to fail. You can try adding portal server URLs and hostnames to the whitelist of your popup blocker application. You are advised to check with your administrator before using such software while running the portal in your browser.

Depending on the way that your administrator has configured your portal, one of the following scenarios occur once you have launched your portal:

Portal for Anonymous Users

If your portal supports anonymous users, you see a portal that displays content approved for anonymous users.

User and Password

If your portal does not support anonymous users (default setting), the portal Welcome screen opens, displaying the Logon dialog box, a link to SAP support services, and a link to the user registration form.

You can log on to the portal from any client machine, with the user name and password that you use to access the company network, as defined in the corporate server. Contact your administrator if you have any problems or questions.

Single Sign-on (SSO)

If your administrator has set up your portal for client authentication, you can log on using a client certificate.

Your administrator informs you if a client certificate has been obtained for you.

If the certificate has not been mapped to your user ID, you need to do so the first time you log on to the portal.


To access the portal through a dial-up connection you need the relevant URL for logging on.

Logging On
  1. Click the portal desktop icon or URL provided by your administrator to open the portal browser.

  2. You may be required to provide authentication to identify yourself to the portal system. This can take various forms, such as entering your user name and password or uploading a client certificate. If you are a new user, you may need to register yourself or you may have to request a user account from the user administrator. Contact your portal administrator for details.

    • In a portal configured for anonymous users, to access your content as an authenticated user, click the Log On link in the masthead to display the Welcome screen. In the Logon dialog box, enter your User Name and Password, and click Log on.


      To view the content assigned to anonymous users you do not need to log on to the portal.

    • In a portal not configured for anonymous users, in the Logon dialog box of the Welcome screen, enter your User Name and Password, and click Log on.

    • In a portal configured for SSO, if your administrator has not mapped your client certificate to your user ID, you must do so. For more information, see Mapping a Client Certificate, below.

    When your portal opens, you see the content defined for the roles that were assigned to you. For information about content provided with standard user roles, see Default Portal Content for Standard Users.


    The iViews that comprise your portal content may have been programmed in a script language and make use of cookies. To ensure the correct execution of predefined iViews, several settings that affect your browser's options for scripting and cookies are recommended.

    If you experience any problems with your browser, contact your portal administrator for assistance.

Support Services

If you have problems logging on to the portal, click Get Support. In the displayed screen, you can request help for resetting passwords and other logon problems.

New User Registration

Users who wish to log on to the portal, but do not yet have a portal user ID and password, can register as new users by following a link in the Welcome screen.

You can also use this link to create your user profile. For information about creating and updating a user profile, see Setting Portal Preferences.

The New User Registration form contains a flag for enabling portal accessibility features. For information, see Accessibility in the Portal.

Mapping a Client Certificate

A client certificate allows you to log on to the portal using a secure protocol (https) without having to enter your user ID and password.

Call up the portal using a URL starting with https://... . The logon dialog box is displayed. Enter your user ID and password. Your certificate is mapped to this user ID.

Logging Off

To end your portal session, click Log Off in the masthead


Do not simply close your browser. Closing the browser leaves your portal session still working, until it times out.

When working in a browser that supports multiple tabs, such as Internet Explorer 7 or Mozilla Firefox, if you close a tab in which a portal is running, the portal session is saved. If you then open the portal in a new tab, you are already logged on and need to first log off if you wish to log on with different credentials.

When the portal closes it redirects you to either the portal Logon dialog box or an external page that was associated to the portal.


If you are logged on to the portal as an anonymous user, you do not see a Log Off link in the masthead. To terminate your portal session, close the browser.