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Definitions of Data ObjectsLocate this document in the navigation structure

Use

For this tutorial, you must create the following standard data objects.

  • Service Order

  • Customer

  • Equipment

The information contained in them must be distributed to the service technicians' devices as it is required for completing the service orders.

Note

The Service Order data object must contain all the attributes relevant for its distribution, in this case the equipment and the region information. This attributes must be provided by the corresponding business object in the back end.

You also create a receiver generation data object called Employee and a subscription generation data object called Work Center.

  • Employee

    To have the devices created for the employees, you define an Employee data object as a receiver generation data object. In this tutorial, this data object contains the information about the employee who is registered as the user of the device including his or her qualifications and the work center to which this employee is assigned.

  • Work Center

    This data object is required to subscribe to the service orders for customers in the region for which the employee's work center is responsible. Therefore, you create the Work Center data object as a subscription generation data object containing the information about the work center - region assignment.

The following figure provides an overview of the data objects to be created, the basic information contained in them and the associations between them:

You model the data objects in the Data Orchestration Workbench, which is explained in the next topic.