Creating a Log File Archive for Support

To be able to comprehensively diagnose a database problem, technical support requires several database log files.

Use this function to pack and compress all log files that are necessary for support purposes into an archive file.

You are logged on to the database as database system administrator or as a DBM operator with server authorization for accessing database files.

More information: Glossary, Server Permission

1. In the context menu of the database, choose  Administration Tasks  Diagnosis Packages  Generate... 

2. Select the file classes whose files you want to pack into the archive.

   Table 1: File Classes

   File Class	Description
   backup	Log files for backups and restores
   config	Configuration files
   dump	Memory dumps
   hist	Diagnosis files
   lvc	Log files for SAP liveCache technology
   protocol	General log files

   Note

   For the hist file class, you can only specify files from a specific directory by timestamp (only available if files from this class actually exist).

   Per default, the archive file is generated in the run directory of the database (see Run Directory).

   To specify a different file location and immediately open the archive file in the system file explorer, select Download diagnosis package immediately after generation.

   Note

   If you want to download the archive file later, deselect this option. You can then later choose  Administration Tasks  Diagnosis Packages  Generate...  to download the archive file.

3. Choose Generate.

Displaying Configuration and Log Files