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Enabling Users to Reset Their Own PasswordLocate this document in the navigation structure


When your business users logon on with user ID and password, inevitably some forget their password. To help these users, you can enable a logon help link on the Welcome screen. Business users choose this link, enter their data in the request form, and, assuming they entered their data correctly, receive a new password from the system. The user management engine (UME) generates the password and e-mails it to the business user.

You can determine what data the business users must provide. The following data is required:

  • Logon ID

  • E-Mail address

The following data is optional:

  • First name

  • Last name

The business users must enter this data exactly as it appears in their user profile.

You can configure the use of a security question. This provides an additional layer of security. The user must answer the question correctly in addition to entering data in the request form. You can either use a list of five predefined, hard-coded questions or enable users to write their own security question. When entering the answer to the security question, the AS Java ignores case.


Configure self-registration to enable users to choose their own security question and answer in the self-registration form. Enable self-management so users can maintain the question and answer in their user profile.


If you configure the use of a security question and answer, the user must maintain these fields in the user profile, or the user cannot request a new password.

More Information

Configuring Logon Help