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Component documentationSAP Multiresource Scheduling Locate this document in the navigation structure


SAP Multiresource Scheduling enables you to find suitable resources for demands and assign them to the demands. Demands are units of work from the areas of Service, Plant Maintenance, or Project System, for which a resource is to be planned. Possible sources of demand for SAP Multiresource Scheduling are:

  • CRM service orders

  • Orders from Customer Service

  • Projects from Project System

  • Projects from Collaboration Projects (cProjects)

  • Plant Maintenance orders

SAP Multiresource Scheduling enables you to:

  • View the status of resource planning

  • Assign suitable employees and tools to requirements (demands) from different areas

SAP Multiresource Scheduling provides the following functions:

  • An intuitive graphical interface to plan resources manually using information about open demands, the utilization of resources, and possible conflicts with current resource planning

  • Automatic support for resource planning based on availability, qualifications, and partner roles, as well as utilization-based automatic assignment creation and intelligent shifting of existing assignment plans

  • Optimization of daily assignment planning, for example, to maximize utilization, minimize travel times, or adhere to SLAs

  • Capacity management by taking into account the workload at team level and considering planned and unplanned orders, as well as employee availability

  • Integration of geographical information systems to visualize travel routes and support the search for the nearest employee

  • Integration with mobile devices to provide information to employees and track the status of assignments

Note Note

For reasons of readability, the term “order” is used in this documentation as a general term for sources of demands for resource planning: When orders are mentioned in the cross-area sections, networks are usually included as well. In places where the function for network activities is different to that for order operations, the term "networks" is used explicitly.

End of the note.

Implementation Considerations

SAP Multiresource Scheduling is based on SAP NetWeaver technology and enables resources to be planned across systems. You can implement SAP Multiresource Scheduling as an add-on based on SAP NetWeaver or SAP ERP.

SAP Multiresource Scheduling based on SAP NetWeaver

You can implement SAP Multiresource Scheduling in an SAP NetWeaver system. This could be a system in which you use SAP Customer Relationship Management (SAP CRM) or Collaboration Projects, for example. In this case, personnel resources are always modeled as business partners with the role “Employee.”

SAP Multiresource Scheduling based on SAP ERP

If you implement SAP Multiresource Scheduling based on SAP ERP, you can use the following functions:

  • Integration with Project System

  • Use of qualifications within SAP Multiresource Scheduling

  • Modeling personnel resources as employees in SAP ERP HR

  • Web-based resource management in Project Systems

SAP Multiresource Scheduling also enables you to transfer the following demands to the system in which SAP Multiresource Scheduling is installed by means of remote function call:

  • CRM service order

  • Customer Service order

  • Plant Maintenance order

This remote connection is not supported for demands from Collaboration Projects or Project System. If you want to use demands from Collaboration Projects and Project System, you must run SAP Multiresource Scheduling in the same system.

SAP Multiresource Scheduling also enables you to plan different types of demands in parallel. For example, you can assign demands from Project System and Customer Service orders to one employee.