In Routing Maintenance, you create a routing to process a return material on the shop floor (see Routing Maintenance).

In Next Number Maintenance, you create a number schema for RMA (see Next Number Maintenance).

There are two different number schemas: one is for the RMA number itself, the other is where the SFC number is not known.

In Data Field Definition Maintenance and Data Field Assignment Maintenance, you define the types of information that can be collected during the RMA process (see Data Field Definition and Assignment).

There are two different data types: one for the RMA shop order and the other for the RMA SFC number.

In Shop Order Maintenance, you create a shop order of the RMA order type for the return material (see Shop Order Maintenance).

In RMA Shop Order Receipt, you create an RMA number, assign it to the RMA shop order and enter additional data about the return (see RMA Shop Order Receipt).

In RMA SFC Receipt, you add SFC numbers to RMA shop order, enter additional data about each SFC number, and release these RMA SFC numbers to the shop floor (see RMA SFC Receipt).