Show TOC

Function documentationTransfer of Completion Data for Service Order Locate this document in the navigation structure

 

This function enables the transfer of order completion data for RMA shop orders from SAP ME to SAP ERP through SAP MII as technical completes for service orders.

Integration

  • The RMA shop order is used in SAP ME to authorize the return of manufactured material from a customer to a supplier for a corrective action. A material may be returned for repair, re-configuration, or disposition in some other manner and may be finished goods, subassemblies, or components.

  • The customer repair order is used by Sales in SAP ERP for recording all the business processes that are involved in processing faulty goods that a customer sends in for repair.

    When you enter the service product and serviceable material in the repair request item, the system creates a return order item automatically for the serviceable material. This is triggered by the goods receipt of the serviceable material.

Prerequisites

SAP ME

  • You have imported the RMA service shop order data from SAP ERP.

  • You have completed the RMA shop order on the shop floor.

SAP ERP

  • You have created a settlement rule for the order.

  • You have cleared all the existing reservations for the order.

  • You have cleared all outstanding capacities for the order.

Activities

  • You complete all SFC numbers for the RMA shop order in SAP ME.

    The shop order's status changes to Done.

  • SAP ME triggers a collaboration action.

  • SAPMEINT sends the data to change the order's status to Technically Completed in SAP ERP.