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Process documentationIntegration of Service (RMA) Orders Locate this document in the navigation structure

 

You can use this process to transfer the repair (RMA) orders between SAP ERP and SAP ME.

Prerequisites

See the following topics:

Process

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  1. A customer complains of a piece of equipment/serial number which is not working properly and calls the call center.

  2. The call center operator creates a repair order in SAP ERP (order type of Repair) and communicates an RMA number to the customer.

  3. The customer sends the component (serial number) back to the depot.

  4. The warehouse clerk in the depot receives the serial number and performs an inbound delivery.

  5. SAP ERP automatically creates a service order based on customizing settings.

  6. The repair order is sent to SAP ERP using the transaction IORD.

  7. SAPMEINT performs the RMA shop order and SFC receipt (see Transfer of Service (RMA) Order).

  8. The technician repairs the component (serial number) and completes the SFC numbers in the POD.

  9. SAP ME sends technical completion data to SAP ERP.

  10. SAP ERP creates an outbound delivery and sends the component (serial number) back to the customer.

More Information

Transfer of Completion Data for Service (RMA) Order

Returns Management