Returns Management
You use this component to manage manufactured material returned by a customer for corrective action.
The material may be returned for repair, re-configuration, or disposition in some other manner and may be finished goods, subassemblies, or components.
For more information, see Setting Up Return Material Authorization (RMA).
Integration
Reports
You can view collected RMA SFC data in the following reports:
Device History Report
(see Device History Report)
Activity Log Report
SFC Detail Activity Report
(see Activity (Log) Report)
You can view collected RMA Shop Order data in Shop Order Report
Shop Order Details
(see Shop Order Report).
SAP ME ERP Integration
If you use the SAPMEINT component, see Integration of Service (RMA) Orders.