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Process documentationChange Request Processing

 

The following documents about change request processing outline the functions and processes used for creating and processing change requests. During a typical workflow a user might first search for a business partner, then generate a change request to create, change, or mark a business partner for deletion, depending on his or her requirements. The user can also change multiple business partners at the same time using the Create Change Request and Mass Change services.

The user does not actually create, change, or mark business partners for deletion; instead he or she creates change requests that are sent for approval by a Master Data Specialist. Once this expert approves the change request, the new or updated business partner data is written to the active area. During the change request process the new or changed master data is stored in the master data governance staging area. See also: Master Data Governance for Business Partner: Specialist

The change request worklist provides the user - either a normal user or a reviewer - with a list of work items to be considered. The user typically opens a work item in the Change Requests screen from which he can activate the change request, reject the change request, validate the change request data, view the validation log, forward the change request, or perform a variety of checks.

The steps in a typical workflow are outlined below:

  1. The user creates a change request and the data in the change request is written to the staging area. The user may use the duplicate check to have the system scan for duplicate data as well as additional checks to ensure the consistency of data.

  2. The change request is sent to a Master Data Steward to review and approve.

  3. The Master Data Steward reviews the change request and either approves it or rejects it.

    • If the Master Data Steward rejects the change request, it is sent back to the creator, who can either discard the change request or modify and resubmit it.

    • If the Master Data Steward approves the change request, the information in the change request is written to the active area and the process is complete.

Note Note

Any workflow step offers the possibility to perform checks either by choosing a Check button, by choosing Next to continue or by choosing Enter. The extent of checks being performed at each workflow step, for example duplicate check, validity check or required fields check are specified in the Customizing.

If a validity check or required fields check reports an error then the change request cannot be activated.

End of the note.