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Change Request Yearly Analysis Locate this document in the navigation structure

Query Query: 0MDG_CR_T01_Q0004

 

This query provides a yearly breakdown of the punctuality of change request processing.

A change request is late if it exceeds its due date or if it violates a Service Level Agreement (SLA). The due date is an optional field of the change request. You can define the SLA in Customizing for priorities of change request types. If no due date is defined and no SLA is defined, no Key Performance Indicator (KPI) exists to measure whether change requests are on time or late.

Note Note

You can define an SLA for a particular priority of a change request type in Customizing for Master Data Governance underStart of the navigation path General Settings Next navigation step Process Modeling Next navigation step Change Requests Next navigation step Create Change Request Type End of the navigation path.

End of the note.

This query is run when a user selects a yearly time scale in one of the following screens:

  • The Change Request: Processing Time screen, which uses the (MDG_MONITOR_CR_PROCESTIME) WebDynpro application.

  • The Change Request: Status screen, which also uses the (MDG_MONITOR_CR_PROCESTIME) WebDynpro application.

  • The Change Request: Processing Time dashboard.

Structure

Filters

Object Type

Name

Technical Name

Value Restriction / Calculation

Characteristic Characteristic

CR Created Year

2O0MDG_CR_T01-CREATED_YEAR

–

Characteristic Characteristic

Change Request Priority

2O0MDG_CR_PRIO

–

Characteristic Characteristic

Change Request Type

2O0MDG_CR_TYPE

–
Rows

Object Type

Name

Technical Name

Value Restriction / Calculation

Characteristic Characteristic

CR Created Year

200MDG_CR_T01-CREATED_YEAR

—
Columns

Object Type

Name

Technical Name

Value Restriction / Calculation

Formula Formula

Total Amount of Change Requests

TOT_CRQ

—

Formula Formula

Late: Due Date Exceeded

CR_DD_VIOL

—

Formula Formula

Late: SLA Violation

CR_SLA_VIOL

—

Formula Formula

On Time

N/A

—

Formula Formula

No KPI Defined

N/A

—

Key Figure Key Figure

Final - Rejected

20-REJECTED-INT4

—

Key Figure Key Figure

Final - Approved

20-APPROVED-INT4

—

Key Figure Key Figure

Check Whether the CR Violated the Due Date

20-DD-VIOLATED-INT4

—

Key Figure Key Figure

Check Whether the CR Violated the SLA

20-SLA-VIOLATED-INT4

—

Key Figure Key Figure

Total CR On Time

20-TOTAL_ON_TIM-INT4

—

Key Figure Key Figure

SLA or Due Date is not Maintained

20-OTHERS-INT4

—