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Procedure documentationCreating a Mass Change Request

 

The Create Mass Change Request service enables you to create change requests for the mass update of existing customers. Updating multiple customers is a two-step process; you first create a single change request for multiple customers using this service, then you use the Mass Change service to enter the details for the changes you want to make.

Note Note

Although you can enter the IDs for the customers you want to change in this screen, SAP recommends to use the Mass Change service to add the customers instead.

End of the note.

Procedure

  1. Open the change request service

    Choose Processing of Multiple Customers and click the Create Mass Change Request link to open the Create Mass Change Request service.

  2. Create Change Request

    Select a draft of a change request or create a new change request by choosing the Continue button.

  3. Enter general data

    Enter a description, due date, priority, and reason for your new change request. Choose Next to continue.

  4. Enter a reason for the change

    In the Explanation text box enter a reason for this mass change request. This field is mandatory. You can also upload attachments if required. Choose Next to continue.

  5. Specify customers for the change request

    To add customers to the change request, click the Specify Objects button. You can then use the input help in the fields of the Customer column to add customers to the change request.

    Note Note

    We recommend that you use the Mass Change service to add customers later rather than at this point.

    End of the note.

    Choose the Enter button followed by Next to continue.

  6. Review

    Check and review your new change request. Choose Submit to create your new change request.

Result

A new change request has been created for the mass change of customers. Choose Close to return to the Customer Governance work center.