Analyze Sentiments 
The analytical app displays the Key Performance Indicators (KPI) Net Sentiment and Trend Percentage. These KPIs allows you to view sentiment information for a subject, such as a customer, or a product by analyzing the posts available on social media such as twitter, or facebook. You can define the following smart business tiles using these KPIs:
Trend percentage for a subject
Net sentiment trend for a subject
Top three subjects based on trend percentage
Actual versus target for net sentiment trend for a subject
For more information about configuring smart business tiles, see KPI Modeler.
Key Features
View the number of negative sentiments for a specific time period
View a graphical representation of additional details such as mentions, and net sentiment value for a specific time period and from specific channels
Share and discuss information about subjects with stakeholders on SAP JAM
Sort subjects based on their trend value
Filter subjects based on your choice or based on the trend range
Filter by keywords such as price, quality, or similar parameters
Search for subjects
Compare details such as mentions, and net sentiment value for a specific time period and from specific channels
View the top n positive posts, negative posts, and neutral posts for a search term (where n specifies the number of posts)
System Landscape Requirements
The app consists of front-end components and back-end components. The back-end and the front-end components are delivered in separate products and have to be installed in a system landscape that is enabled for SAP Fiori.
SAP Smart Business Product | SAP Smart Business for SAP Business Suite foundation component |
|---|---|
Contains Virtual Data Model (VDM) | SAP HANA Analytics for FND 1.0 |
SAP Business Suite Product | SAP Business Suite Foundation 747 SPS05 |
For more information about the system landscape to run SAP Smart Business cockpits, see Installation.
Component for Customer Incidents
CA-EPT-SMI-SNT