• Top n customers

• Threshold

• Sales organization

• Customer

In the KPI modeler, you can also filter for the issue type, such as Resolving Incomplete Data in Sales Orders or the category, such as In Sales Order.

In the KPI modeler you define the scope of the business data that are displayed later on in the KPI tile of your app. For more information about the KPI modeler, see Adding a KPI in the SAP Smart Business Admin Guide. Internal sales representatives can have predefined tiles in their launchpad that correspond to each KPI for which they are authorized. For more information, see Configuring Access to SAP HANA Data in the SAP Smart Business Admin Guide.

• For the Sales Order Fulfillment app the KPI tile Sales Order Fulfillment Issues (KPI Code: sap.hba.sofm.SalesOrderFulfillmentIssues) is delivered.

• Additionally a generic drill-down KPI tile Sales Order Fulfillment Generic Analysis (KPI Code: sap.hba.ecc.sofm.SalesOrderFulfillmentGenericAnalytics) is delivered, as well. This KPI tile allows you to display the issues graphically by using charts and to access the issues in an analytical way and preselect them, for example to compare the net value of issues for different sales organizations. With Open In you can access the Sales Order Fulfillment Issue KPI tile with the selection criteria already chosen.

  For more information on the generic drill-down app, see Generic Drill-Down Application. In the Fiori Launchpad you can edit the KPI tiles on the user interface.

  For more information about the Fiori Launchpad, see SAP Library for User Interface Add-On 1.0 for SAP NetWeaver on SAP Help Portal at http://help.sap.com/nw-uiaddon. In SAP Library, choose  SAP Fiori Launchpad Using Launchpad Designer .

• Search for specific issues using criteria such as due days, customer details or requested delivery date.

• View issues specific to each process stage: in order, in supply, in delivery, in invoice

• Navigate to the process flow screen

  The process flow shows a graphical overview of all existing and planned documents with the document status and an overall status of issue resolving for all of the stages (in sales order, in supply, in delivery and in invoice).

• Calculation of due days in the issues list

  The due days (the days shown in the column Next Action in Days) show the number of days calculated from today until the next process step is due, that is needed to fulfill a sales order. This next process step depends on the issue category, that is, whether the issue you want to resolve occurs in the sales order, in the supply, in the delivery or in the invoice, and it depends on the issue type, such as delivery block, billing block or invoice issue. Depending on that, the system uses different dates to calculate the due days shown in the issue list, such as the product availability date, the shipping date, the picking date, or the billing date.

  Examples

  • For a sales order with a delivery block the next step would be the creation of the delivery document. For the calculation of due days the system uses the next product availability date from the schedule lines of the sales order.

  • For a sales order for which the delivery already has taken place, but the payment terms are still missing, the next step would be billing only. For the due days calculation the system uses the billing date of the delivery that has not yet been invoiced.

  Issue Category	Specific Issue	Date Used for Calculation
  In sales order	Logistics, such as a delivery or credit block, or incomplete delivery data	Product availability date from the delivery schedule line
  	Business, such as a billing block or incomplete data	If sales order is open or not yet delivered, the next planned shipping date in the sales order schedule line If sales order is delivered, the billing date in the delivery document
  In supply	Purchasing	Delivery date of the purchase order item
  	Manufacturing (production or process order)	Scheduled and confirmed start and finish dates for production
  In delivery	Transportation planning	Transportation planning date
  	Picking	Picking date
  	Shipping	Shipping date
  In invoice	-	If delivery is not yet invoiced, the delivery billing date If delivery is invoiced, the invoice billing date

• View header- and item-level information containing details specific to the issue type, such as completeness indicators when data is missing, or credit information for sales orders with credit blocks

• Add new attachments to provide missing or additional information

• Add notes to document the issue resolution process

• Access contact details for internal and external contacts you can collaborate with to resolve issues

• Share information using integrated SAP Jam functionality

  For more information, see SAP Library for SAP NetWeaver at http://help.sap.com under  SAP NetWeaver User Interface Add-On for SAP NetWeaver Social Media Integration .

• Display relevant fact sheets, such as the customer fact sheet or the sales order fact sheet.

• Display order processing status, such as the status of shipping or the invoice

• To proceed with sales order fulfillment and use more actions, you can open the sales order, delivery document, billing document and customer account in the back-end system directly.

• Check availability and confirm ordered quantities

• Remove billing blocks at the header or item level and if required, edit payment terms

• Coordinate with credit representatives to determine whether sales orders with credit blocks should be released or rejected

• Create delivery documents for complete or partial deliveries

• Remove shipping blocks, and for other shipping issues that you resolve, trigger the shipping process

• Create invoice and accounting documents

• Reject sales order or sales order items in sales order issues, if you cannot resolve the issue, for example because the product can not be procured any more.