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Process documentationRemediating Ad Hoc Issues Locate this document in the navigation structure

 

Ad hoc issue management allows the creation and management of issues identified outside the standard testing and assessment process. It also provides the following functionality:

  • Supports central categorization and management of issues

  • Allows flexible determination of responses and remediation procedures

  • Provides enterprise-wide visibility of issues and their remediation statuses

Process

The following chart shows an end-to-end scenario of ad hoc issue creation and remediation

  • Report Issue: You can create ad hoc issues outside of evaluation process with a one-step or two-step approach.

  • Remediate Issue: You can configure whether to use a remediation plan or CAPA plan for issue remediation.

  • Monitor Issue: You can monitor issue processing statuses

This graphic is explained in the accompanying text.