Identifying, Creating, and Assigning Issues 
There are two types of issues:
Issues related to evaluation tests – If your overall rating for a test is Fail, you are required to create at least one issue. This procedure details this creation process.
Ad Hoc Issues – This issue can be a question, problem, action item, or planned task. Navigate to
My Home 
Ad Hoc Tasks Issues 
. See Identifying,
Creating, and Assigning Ad Hoc Issues.
Procedure
Enter the following details:
Issue Name (required)
Priority (required) – High, medium, low
Owner (required) – Enter the owner name, or use search functionality to select the owner
Description – Provide any details about the issue
Compensating Controls
Potential Impact
Insert files or links on the Attachment and Links tab.
Choose Save Draft to save changes or Cancel to abort the session.
NoteIf the issue was raised in error, you can void the issue before submitting your test.
End of the note.Choose Submit. To understand the interaction of the test result, the individual test and step activities, and test plan attributes, see the table below.
Actions Upon Submission of Test Options
Individual Test Activities / Steps
Overall Test Result
Required
Fail Ends Test
Pass
Fail
Yes
Yes
Pass or Done (all or most activities)
All activities pass – Test is submitted successfully. No open issues exist.
If one or more activity fails, the system displays a warning that you have set the overall test result to Pass but one or more tests to Fail. You are asked if you want to submit the test as is.
No – returns you to the test.
Yes – allows the test to be submitted provided that no open issues exist.
At least one activity fails – Test can be submitted after creating at least one issue. If all activities pass, the overall test result is set to Pass.
Yes
No
No
No
Yes
Yes
Fail or Not Done (at least one activity)
If any required test steps fail, then the overall test result must be set as Fail. Remaining steps do not need to be completed, even if otherwise required.
Test can be submitted after creating at least one issue.
Yes
No
A warning appears that you have set the overall test result to Pass but one or more tests to Fail. You are asked if you want to submit the test as is.
No – returns you to the test.
Yes – allows the test to be submitted provided that no open issues exist.
No
No
No
Yes
This combination (Required - No and Fail Ends Test – Yes) is not allowed during the creation of a test plan.
NoteIf the result for any required step or test activity is blank, you cannot submit the test. However, if at least one test activity with Fail Ends Test = Yes has already been set to Fail, all required steps and tests are no longer needed to submit your test.
End of the note.After you have submitted your test, the actions depend on the Review Required setting established in the Customizing activity located at
Governance, Risk and Compliance Process Control
Specify Whether Review is Necessary.Issues
Review Not Required
Review Required Workflow Sent to Subprocess Owner*
Approve
Reject
Enter Review Comments
Submitted without issues
Done
Done
Test is returned to tester for rework
Submitted with issues
Workflow is sent to assigned issue owner
Workflow is sent to assigned issue owner
*Based upon delivered business content for roles.
If a review is required, the reviewer has visibility to the test including related issues, contextual information, and attachments or links.
If the reviewer chooses Reject, comments are required.
If approved, comments are optional.
The workflow between the reviewer and tester continues until agreement is reached and the reviewer approves the test. Each role can change only his or her own comments.