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Process documentationAssigning Multiple Remediators Locate this document in the navigation structure

 

For remediation plans, you can use multiple remediators.

Process

  1. The remediation owner starts the issue remediation. The remediation owner opens the task from their Work Inbox.

  2. On the Remediation Plan tab, the remediation owner selects Start the Plan.

  3. The remediation owner then selects Assign to Next Processor and selects the correct user from the user search result.

  4. The assigned processor opens the task from their Work Inbox and selects Complete after the work is finished.

  5. The issue owner receives the completed remediation plan in their Work Inbox.

  6. The issue owner selects the task. After evaluating it, they select Reopen due to deficiencies.

  7. The issue owner reassigns it to another Owner on the Remediation Plan tab.