The Service Level Management Reports displays reports in two sections:
Request Count by Year/Month
This report is a line graph that displays the total number of requests grouped by year or month.
Service Level Violation
This report is a line graph that displays the service level violations by priority.
Request Count by Year/Month Report
To generate a Request Count by Year/Month report, expand the Chart View and choose Service Level.
The Management Reports screen appears.
To generate a Request Count by Year/Month report, select from the parameters in the table below for the data that you want to review and analyze.
Parameter |
Description |
---|---|
Date From; Date To |
Use the calendar icon to select the start and end dates of the date range that you want to report on. |
System |
To report on a specific system, select it from the list. |
Request Type |
If you want to report on a specific request type, select it from the list. |
Functional Area |
To report on a specific functional area, select it from the list. |
Workflow Type |
If you want to report on a specific workflow type, select it from the list. |
Archived Requests |
To include archived requests in the report, check this box. |
After you have selected the parameters for your report, choose Go to update the graph with the values from your query.
To generate a Service Level Violation report:
Fill in the fields on the lower half of the screen, following the same information contained in the above table.
There is also one new field: Priority. Complete the field as follows:
Priority |
To report on a specific request priority, select it from the dropdown list. |
After you have selected the parameters for your report, choose Go to generate the graph with the Service Level Violations displayed by priority.