Show TOC

Procedure documentationUnlocking Accounts Locate this document in the navigation structure

Procedure

Requestors can request to unlock existing accounts for themselves or for other users.

Follow the procedure below to unlock a user account.

  1. Navigate to   My Work   Create Request  .

    The Create Request screen appears

  2. From the Request Type dropdown list, choose Unlock Account.

    Enter the user information for the account that you want to unlock.

  3. Enter your User ID and name in the Requestor Information.

    Fill in the information as indicated in the table below and then choose Submit.

    The request is automatically routed to a predefined workflow for approval.

    Section

    Field

    Comment

    Request Information

    -

    -

    -

    Request Type

    Choose Unlock Account

    from the Request Type dropdown list.

    -

    Priority

    Select the appropriate entry in the dropdown list. The possible values are configurable.

    -

    Functional Area

    Select the functional area that applies to the requestor. The possible values are configurable.

    -

    Applications

    Choose the magnifying glass to select the application for which access is requested.

    -

    Request Reason

    Enter the reason for your request.

    User Information / User Data

    -

    Enter the information below for the person on whose behalf you are requesting access.

    Last Name

    -

    -

    First Name

    -

    -

    User ID

    -

    -

    E-mail

    -

    -

    Telephone

    -

    -

    Department

    -

    -

    Location

    -

    -

    Company

    -

    -

    Employee Type

    -

    -

    Valid From - Valid To

    Enter the date range within which access should be granted for the user.

    User Information / Requestor and Manager Data

    In these fields, enter the information for yourself or whoever is making the request.

    +More

    Additional User Information / Advanced Options

    Here, you can select a specific business process to apply to this request. Choose it from the Business Process dropdown list, and complete the related fields.

    Choose a User Validity Start Date and a User Validity End Date using the calendar icons. These dates specify the time range when the access is valid.

    Customized Information

    Here, you can add customized fields.

    SNC

    Here, you can enter an SNC name. Next, you can select Yes or No from the dropdown list for the option: Unsecured Logon Allowed (SNC)

    SNC

    Unsecure Logon Allowed (SNC)

    Enter Yes to allow th is user to have an unsecured logon.

    Continue pushbutton; Cancel pushbutton

    Choose Continue to save your entries and return to the Create Request main page.

    Choose Cancel to clear the additional page and return to the Create Request main page.