Cancellation Data in Service Contracts
Cancellation Data in Service Contracts
Use
The system uses the cancellation data in the service contract to determine whether a cancellation request sent in by the service recipient is valid.
The system checks the requested cancellation date against cancellation rules specified in the contract. If the request fulfills the contract requirements, the cancellation becomes effective.
If you receive a cancellation request, the following cancellation scenarios are possible:
If the requested cancellation date |
then the system |
agrees with date determined by cancellation rules, |
copies requested date as contract end date. |
does not meet requirements of cancellation rule, but at least one future date is possible, |
proposes next possible future date as contract end date for you to confirm. |
does not meet the requirements of the cancellation rule and no future dates are possible, |
displays an error message. |
You define cancellation rules and assign them to cancellation procedures in Customizing for Sales and Distribution under Sales → Sales Documents → Contracts → Contract Data → Control Cancellation. You then assign the cancellation procedure to a contract profile and the contract profile to a contract type.
