Start of Content Area

Process documentation Change Notifications  Locate the document in its SAP Library structure

Purpose

The change notification enables you to report design errors or ask whether specific changes to a product are possible, without knowledge of the SAP System or of Engineering Change Management by using the functions of the internal service request. The change notification acts as the preliminary stage for a Change request.

Example

For example, the sales employee would like to suggest an improvement to a product. Via the Intranet, he creates a change notification to ask whether a change is possible.

This function can be used by people that do not, or only occasionally, work directly in the SAP System. The employee subgroup that has access to the company Intranet includes not just employees from various departments (sales, service, purchasing and so on) but also business partners (customers, development partners, suppliers and so on).

Prerequisites

The prerequisites for Creating notifications in the Intranet apply.

Process Flow

  1. You create a change notification as an internal service request using the Intranet in your web browser.

Neither authorization nor knowledge are required to create a change notification, in order to meet all the necessary limitations for a Change request (such as change type, effectivity parameters, release key).

You simply create the subject as simple text in the change notification.
  1. The change notification is automatically forwarded to a central location where it is processed by the person responsible.

This checks whether the suggested changes are useful and feasible and whether change requests with similar contents already exist.

  1. According to each subject described in the change notifications the processor either rejects the query, creates a change request or assigns the change notification to a change request that already exists.
  1. The person who created the change notification as an internal service request can find out about the status of the notification via the Intranet.