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Process documentation Requesting a Master Data Change in the Intranet/Internet (AC)  Locate the document in its SAP Library structure

Purpose

You can request the change to the following master data from the Intranet/Internet:

Object

Type of change

Cost centers

create, change, lock

Internal orders.

date

G/L accounts

create, change

Vendors

Address change

Enter, delete, change bank details

Customers

Address change

Enter, delete, change bank details

Note

You can only request changes to master data for customers and vendors via the Internet.

You do not have to know the name of the processor, since the system automatically determines it. The request is transferred to the SAP System and can be processed there with the functions of the message processing.

You can call up the individual request forms from the various SAP application (depending on the object) and from the workplace.

Start change request

for <Object>

From the Employee Workplace launchpad

Cost centers, internal orders, G/L accounts, customers, vendors

from the Enterprise Organization

Cost centers

From Editing the standard hierarchy

Cost centers

From the cost center master data report

Cost centers

From the web transaction Create internal order

Internal orders

From the web transaction Display internal order

Internal orders

From Editing G/L account master data individually

G/L accounts

Prerequisites

        In a scenario, you have defined the process for request a master data change.

To do so, in Customizing choose Cross-Application Components Internet/Intranet Services Internal Service Request Definition of Scenarios with Specific Customizing Request For Change to Master Data Define Own Scenarios For Request For Change To Master Data.

        For cost centers and G/L accounts, you have determined which requests can be started from the aforementioned SAP applications.

To do so, in Customizing choose (for example) Cross-Application Components Internet/Intranet Services Internal Service Request Definition of Scenarios with Specific Customizing Request For Change to Master Data Assign Own Scenarios For the Request For Change To Master Data.

Process Flow

...

       1.      You call up the request form for a master data change.

...

                            a.      To call up the form from the Employee Workplace launchpad, choose Create internal service request.

                            b.      To call up the form from the SAP System, for the application choose Extras Change request for <object>.

Example

In the master data directory, specify that a cost center has to be changed.

From the directory, you can go to the request form for master data changes by choosing Extras Change request for cost centers.

       2.      You request a change to or a new master record using the form in the Intranet/Internet (see Processing Request Forms).

When you send the request, the information is transferred to the SAP system. The system determines the responsible processor based on entries made in Customizing (see Define Own Scenarios For The Request For Change to Master Data).

       3.      The processor receives the request for a master data change in his/her worklist or workflow inbox (see Task Processing).

       4.      The following options are available to the processor:

...

                            a.      They may require additional information, should the request be incomplete. They attach a note to the requests and enter the person making the request as the processor.

                            b.      The processor rejects the request for a master data change.

                            c.      They approve the request and makes the necessary adjustments in the system.

                            d.      They forward the request.

In the second decision level, the options a to d are available again.

In the last three cases, the processor can enter a text to explain the reason for his/her decision.

Note

You can check the current state of the request at any time (see Status Query of a Request).

Request for Master Data Change

This graphic is explained in the accompanying text

Result

The master data change is either completed or the request is rejected.

 

For more information, see the SAP Library under Cross-Application Components Internal Service Request.

 

 

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