Check Management: Problems and Solutions in Overview
The following overview illustrates the possibilities you have in the event of errors during the handling or printing of checks.
In the following situations |
You should... |
Incorrect check lot in the printer |
...Renumber the checks, see: Renumbering Checks |
Checks put into printer in wrong order or incorrect payment document number used when creating check information (with manually created checks) |
...Change the assignment of checks for payment, see Reassigning Checks to Payments |
Defective printer or paper jam |
...Rerun the print program from the first check number that was not printed: see Restart |
Check unusable before printing, (torn, soiled) |
...Void the unused check, see: Voiding Checks |
Check not used after printing, for example because the amount was paid in cash |
...Void the unused check, see: Voiding Checks |
Loss of printed check |
...Reprint the check, for example, using the online check printing function, see: Reprinting Checks |
System crash during printing, printing not completed |
…Delete the check information and start the print program afresh, see: Deleting or Resetting Check Information and Restart |
System crash during check print run; Print not finished. This can happen when the check lot in use is used up, but a new lot has not been maintained |
...First correct the error for the system crash, (for example, maintain a new lot), ...and then delete the check information, rerun the print program, delete the print job and rerun the program starting with the first check number that was not printed see: Deleting or Resetting Check Information and Restart |
Incorrect check selected when manually cashing checks |
…Reset the cashing data from the check information see: Deleting or Resetting Check Information. Also reset the items cleared by the posting Debit outgoing check, credit bank and then reverse the clearing document. |
Update executed when creating an extract, although the file should only be created for test purposes |
…Reset the extract data from check information, see: Deleting or Resetting Check Information |
Check voided by accident |
...Delete the check information (for unused and voided checks). For checks that were issued and then voided, reset the void data (for example, the void reason code), see: Deleting or Resetting Check Information |
The wrong vendor account was cleared with the payment document. The address data on the check is therefore not correct |
...Cancel the payment, see Reversing a Check Payment |
The wrong check number was entered when the check was reprinted |
... Start the correction program RFCHKR10, see: Canceling the Reprinting of Checks |
The check number defined was too short |
... Start the correction program RFCHKR10, see: Lengthening Check Numbers |