Dunning Credit Memos
In the dunning run, you can offset existing credit notes with outstanding invoices. This affects the determination of the due date for payment and the dunning level. These are different for customer and vendor credit memos.
Customer Credit Memos
The dunning program assumes that credit memos are always due on the baseline date, unless they have been given a specific due date or are invoice-related. This means that credit memo dunning is not affected if you enter only one payment term manually in a line item.
If you want the dunning program to take payment terms into account, you must either reference the credit memo to an invoice, or enter a credit memo with a specific due date. For the latter, enter a V in the field for the invoice reference. The credit memo is due once the baseline date and the maximum number of days specified have been exceeded.
The following applies for determining the dunning level:
Vendor Credit Memos
Vendor credit memos without an invoice reference, vendor credit memos with a specific due date, and vendor invoices are all dealt with in the same way as customer credit memos.
Vendor credit memos however receive the same dunning level as the invoice to which they belong. Ensure that the invoice is also selected for the dunning run. Otherwise the vendor invoice is treated as a customer receivable.