Defining Different Dunning Procedures for Dunning Areas
You can define your own dunning procedure for each dunning area. Separate dunning procedures are required if you want to use the dunning areas at different intervals or to assign different grace days.
The dunning areas for the fertilizers and plastics divisions have defined their own dunning procedures. A customer who purchases goods via both divisions is reminded of its payment due by the dunning area for the fertilizer division after ten days; the plastics dunning area only sends a dunning notice after 14 days.
The figure below shows an example of information that is stored in the customer master record. Dunning areas 01 and 02 use different procedures.