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Background documentationFrequently-Asked Questions About the SAP License Locate this document in the navigation structure

 

The following questions can arise in relation to the license.

  • To set up the license you do not have to shut down or restart the SAP system. The installed license is activated immediately.

  • What is the system number? A system ID that exists for Old License Keys and New License Keys , depending on the release.

  • Do customers require a separate license key for Enterprise Portal SAP NetWeaver 2004 Support Package Stack 09?

    No. As of Enterprise Portal SAP NetWeaver 2004 Support Package Stack 09, the portal no longer requests a license key. However, for Java-only installations, you still require a key for the software product J2EE-Engine_<DB>.

  • Which SAP Notes about licenses could help solve problems that may occur with the SAP license?

    SAP Note Number

    Content

    0013743

    No valid license installed; no logon

    0014838

    No valid license after hardware change/upgrade

    0084465

    Problem with saplicense during the upgrade

    0111563

    saplicense cannot delete index

    0125752

    saplicense -get on DEC-UNIX gives no key

    0147720

    RC 99 when installing the license

    0174911

    Formation of the customer key (HW key)

    0193800

    saplicense: Trace functions

    0068255

    SAP license key invalid after AIX upgrade

    0131162

    Installation number is INITIAL

    0094998

    Request license key for system/delete system

    • What should you do if the SAP Notes do not help?

      Create a message in the SAP Service Marketplace at service.sap.com/message under component:

      • BC-CST-SL, if an error occurs with the license that you cannot solve with the help of the SAP Notes listed above

      • XX-SER-GEN-CONTR, if you have questions about the license agreement or your contract

      • XX-SER-LIKEY, if you have questions about the license key

        Note Note

        Tips on creating a message for license keys of the old type:

        You can also test this license key. This may help you locate the source of the problem. You can also use the command saplicense -test pf=<profile> TRACE=2 to create a trace file that contains detailed information.

        In most cases, saplicense ‑show and a trace file are necessary to solve any problems with old-type license keys. To speed up the problem solving you can include these details in the message. If you have problems creating the trace file, refer to SAP Note 193800.

        End of the note.