Creating a Log File Archive for Support

To be able to comprehensively diagnose a database problem, technical support requires several database log files.

Use this function to pack and compress all log files that are necessary for support purposes into an archive file.

Prerequisites

You are logged on to the database as database system administrator or as a DBM operator with server authorization for accessing database files.

More information: Glossary, Server Permission

Procedure

In the context menu of the database, choose Administration Tasks Diagnosis Packages Generate...

Select the file classes whose files you want to pack into the archive.

File Classes
File Class	Description
backup	Log files for backups and restores
config	Configuration files
dump	Memory dumps
hist	Diagnosis files
lvc	Log files for SAP liveCache technology
protocol	General log files

Note Note

For the hist file class, you can only specify files from a specific directory by timestamp (only available if files from this class actually exist).

End of the note.

Per default, the archive file is generated in the run directory of the database (see Run Directory).

To specify a different file location and immediately open the archive file in the system file explorer, select Download diagnosis package immediately after generation.

Note Note

If you want to download the archive file later, deselect this option. You can then later choose Administration Tasks Diagnosis Packages Generate... to download the archive file.

End of the note.

Choose Generate.

More Information

Displaying Configuration and Log Files