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The request by a customer to the seller to take back delivered goods and reverse the sale.

Technical Data

Entity Type

Business Object

Software Component Version

ESM ERP 606

Technical Name

CustomerReturn

Object Category

Business Process Object

Business Context and Use

The Customer Return  business object is used to process the return of goods by customers. Goods may be returned by customers for a variety of reasons. For example, customers wish to return damaged goods to the seller, or sellers may wish to return goods that had been delivered for sale on approval to the supplier.  The Customer Return  business object facilitates the service operations which allow suppliers to register the receipt of goods using a returns delivery, and posting the goods to stock (for example, blocked stock) as well as the creation of credit memos.

Features

The Customer Return business object enables the following functions:

  • Delivery (returns delivery)

  • Billing (for creating a credit memo)

  • Posting of goods to the warehouse for checking

  • Approval of complaints

  • Creation of credit memos

  • Rejection of complaints