SAPDispute Management

This is the focus of the functional enhancement delivered with this business function. You have more flexible options for assigning items and customers to dispute cases. This makes your dispute case processing more efficient. You can also define dependencies between dispute case attributes and attributes of the customer line items assigned to the dispute case. You can use the advantages of this improved integration for targeted dunning, for example.

To simplify the daily work of the Dispute Manager, he has the option of simplified user interfaces in the form of a work center.

SAPCollections Management

In receivables processing, you can use the new function of SAP Dispute Management to add customer-disputed objects, such as invoices, to dispute cases.

SAPCredit Management

Here there are enhancements such as improvement of the log display, simulation of the credit check for an individual business partner direct in SAP Credit Management , and the credit exposure display in the credit horizon. There are additional enterprise services for communicating with information providers.

SAPDispute Management

SAPCollections Management

SAPCredit Management

SAPDispute Management

Increased flexibility for creating dispute cases

The Customer-Disputed Amount attribute has been added to the dispute case. In the dispute case, you can also display customer-disputed objects under the linked objects.

You can assign an open or cleared item to any number of dispute cases as customer-disputed object . The customer-disputed amount can correspond to the amount of the item or you can enter it manually. However, customer-disputed objects do not display the close process integration with Accounts Receivable Accounting (FI-AR) as disputed objects do. In particular, in clearing transactions for customer-disputed items there is no change to the customer-disputed amount in the dispute case.

You can also add a customer to a dispute case without having to assign an item. However, you can still enter a customer-disputed amount.

You can only add customer-disputed objects to a dispute case in individual processing. You can do this in clearing transactions, the line item list, individual document processing, and dispute case processing.

In the clearing transaction, the system recognizes when dispute cases exist for a customer. You can choose whether to add residual items to be created to an existing dispute case or to create a new dispute case. In the first case, the system displays a prioritized selection list of dispute cases. In a mass processing function, you can also subsequently assign open items to the existing dispute cases.

Definition of dependencies between dispute case attributes and attributes of the customer line items assigned to the dispute case.

Changes in a dispute case can trigger changes in the assigned line item. Depending on the status and reason of the dispute case, you can set a dunning block in the assigned line item and remove it again. The removal can take place after a defined number of days in arrears. When the dispute case receives the status To Be Collected , the system removes the dunning block again after a number of days.

Work Center for Dispute Manager

The work center for the Dispute Manager is a portal-based interface to support his daily work. It shows an overview of the dispute cases grouped by predefined and personalized selection criteria.

SAPCollections Management

The increased flexibility of SAP Dispute Management on creation of dispute cases is also an advantage in the receivables processing of SAP Collections Management .

Using the BI Content, the collections specialist can make additional analyses, such as the degree of processing of his work list, or the due dates of his customers.

For more information, see:

SAPCredit Management

The following enhancements have been realized in SAP Credit Management .