Automatic contract account creation

You can use this function to have the system create a contract account automatically when you create a new business partner or a new role for an existing business partner. This is done based on a contract account template.

Creation of multiple renewal offers

You can use this function to create a number of alternative offer items for an order based on flexibly definable offer alternatives. You can have the system determine offer alternatives using flexibly predefined access sequences.

The system generates the alternative offer items automatically during the monitoring run. You can select an offer alternative in the CIC in advance for any renewal order and the system then uses this alternative in the monitoring run.

Enhanced monitoring procedure determination for renewal subscriptions

You can use this function in the same way as the condition technique to determine the monitoring procedure using flexibly predefined look-ups. New key fields are available for each look-up.

Suspension of monitoring steps

You can use this function to prevent a customer who has a suspended renewal subscription from receiving reminder letters triggered by the monitoring function during their absence.

If the suspension extends into the tolerance period, the system skips the monitoring step that is scheduled to take place within the original tolerance period and postpones it by the number of suspension days within the tolerance period.

Generation of bonus days and upgive items

You can use these functions to actively increase the circulation figures of your daily paper. By generating bonus days, you supply subscribers to a daily paper who do not have a full subscription with free copies on certain dates on which they do not normally receive the paper. You can generate upgive items for partial subscriptions as part of a sales promotion, to convert orders to full subscriptions with daily delivery for a certain period, without changing the expiration date.

CIC scripting for bad payers

This function allows you to highlight bad payers so that the agent can identify them immediately in the CIC by means of a scripting in the navigation area.

Automatic unlocking of subscription credits

When a customer terminates their renewal subscription, you can have the system automatically refund their credits resulting from suspensions or complaints. In this case, the monitoring function automatically removes the payment lock from the contract account and the system refunds the credit with the next payment run after termination. The system does not unlock other active credit items that do not result from this renewal subscription.

Fast entry of incoming payments for renewal subscriptions

You can use these functions to enter incoming payments by credit card or check using improved short dialog function keys in the CIC. You can use a separate function to enter lockbox payments that could not be processed automatically. If you do not enter the assignment number directly, the system can determine the correct assignment from the order number. You can also enter payment amounts for tips and donations. You can change these as you wish before updating the payment amounts.

Dispatching

You can use this function to process and monitor customer complaints or complaints relating to shipping orders based on flexibly modifiable workflows. The related subsequent deliveries are processed using workflows that are triggered automatically and control communication with the service runner.

Monitoring takes place using the Dispatching Cockpit, which you can refresh at any time and which gives you an overview of all the complaints for the current date, sorted by publication, district, and carrier route.

Postponed delivery

You can use this new function to hold issues during a customer's vacation if they receive their subscription by home delivery, and deliver the issues on the customer's return. The function is controlled by means of a carrier change notification, which is triggered at the beginning of a suspension, instructing the carrier to hold the issues. Once the suspension is past, the carrier is sent a message instructing them to deliver the issues held up to that point to the customer.

Automatic creation of shipping problem messages

You can use threshold values defined in the system to control whether or not the system automatically generates shipping problem messages for a carrier route. This is determined according to customer complaints and complaints relating to shipping orders. When the number of complaints received exceeds this threshold, the system automatically notifies the agent at the customer service center when they enter the next complaint, so that they can react accordingly.

Complaint charge for carriers

You can use this function to make monetary charges for customer complaints relating to the carrier route during the billing period. The individual complaints can be cumulated for each weekday and weighted according to complaint reasons when the charges are calculated.

Mass processing functions

The following mass change functions are available:

ABC reporting

The following enhanced functions are available for creating ABC reports:

Entering payments from head offices for stores

With this function in Contract Accounts Receivable and Payable, you can use payment lots to enter and assign payments made by a head office for its stores for billing documents from Media Product Sales and Distribution. Before you can use the function, you must define the head office responsible in the business partner master data for the stores.

Returns charge for carriers

You can use this function in Media Product Sales and Distribution to generate debit memo requests for the carrier in addition to the credit memo requests generated for the retailer when releasing returns, if you process shipping using the shipping interface in Periodical Sales and Distribution.

Carrier change in Media Product Sales and Distribution

You can use this function in Media Product Sales and Distribution to automatically change the carrier in all relevant contracts if you process shipping using the shipping interface in Periodical Sales and Distribution. This is based on a scenario in which the carrier has another job as a reseller and supplies retailers on his carrier route.

It may be necessary to change carriers in the following cases: