Quality Management (QM) 

Purpose

QM uses the Quality Inspection Engine (QIE) to map inspection processes in Extended Warehouse Management (EWM).

You can use QM to automatically or manually check whether delivered or putaway products satisfy your quality criteria. If you want to check products, packaging, or transports, you can perform the following inspections:

●     Inspections for the goods receipt process

○     Inspect the entire inbound delivery

○     Inspect the delivered handling units (HUs)

○     Count the delivered products

○     Inspect the delivered products for supplier inbound deliveries

○     Inspect the delivered products for customer returns

●     Inspections in the warehouse

If, for example, you determine that one piece of a putaway product quantity is damaged, you can trigger a quality inspection manually.

●     Inspections for returns

○     In SAP Customer Relationship Management (SAP CRM), you can define parameters that influence the goods receipt and the quality inspection of returns in the warehouse.

○     Following the quality inspection, Extended Warehouse Management (EWM) sends the inspection outcomes to SAP CRM. SAP CRM evaluates the inspection outcomes. You can use this evaluation to trigger logistical follow-up actions, such as stock transfer or scrapping.

Prerequisites

●     You have made the settings for inspection document generation in Customizing. For more information, see Customizing Settings for QM in EWM.

●     You have created the necessary master data.

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Process

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       1.      For inbound deliveries, the system automatically generates an inspection document. However, you can also create inspection documents manually, for checking handling units (HUs), for example.

If the inspection object type is active, the system looks for an inspection rule. It can only generate inspection documents if you have created an inspection rule. If the system finds an inspection rule, it creates the inspection document.

       2.      You post the goods receipt. EWM releases the inspection document at the time of goods receipt or, in the case of partial goods receipt, at the time of the first goods receipt for the item.

       3.      EWM looks for a storage bin for the inspection quantity or, in the case of samples, for the sample quantity. For more information about putaway, see Putaway.

○     If the sample is stock-relevant, such as a motor, EWM generates two warehouse tasks (WTs). One of these is to transport the motor being checked to the work center, and the other is to put away the remaining quantity of the motors that are not being checked.

○     If the sample is not stock-relevant, such as a carton of milk from a large total quantity, then EWM only generates one warehouse task, to put away the total quantity.

       4.      You inspect the sample or sample quantity.

       5.      You make a decision regarding the quality and follow-up process of the object checked in the inspection document by making an inspection decision and selecting a decision code. Choosing a decision code is mandatory for inspection items but optional for samples. In addition, you can record a finding.

       6.      You may trigger follow-up actions, depending on the inspection decision. A follow-up action can in turn trigger a WT, such as scrapping.

Result

You have performed a quality inspection after generating the inspection document. You have appraised the quality of the checked objects in the inspection decision. The inspection decision that has been met may have triggered follow-up actions, which decide how the checked objects are to be dealt with.