Resubmission
Definition
Documents the requirement that a collection specialist must carry out an activity with regard to the customer on a specific date.
Use
If you configure your collection strategy accordingly, you can use the resubmission as a criterion for creating the worklist.
If the collection specialist has carried out the required activity, or the reason for the resubmission is obsolete, the resubmission should then have no further consequence for the creation of future worklists. To ensure this, you have to set the resubmission to
Completed
.
Structure
A resubmission has the following attributes:
Resubmission Date and Resubmission Time
When you create the worklist, the basic rule for resubmissions considers the resubmission date. The resubmission is not important, it is merely in the worklist for information purposes.
Resubmission Reason
When you create the worklist, the basic rule for resubmissions considers the resubmission reason. You define the possible resubmission reasons in Customizing.
No Customer Contact before Resubmission Date
If you create a resubmission and set the indicator
No Customer Contact before Resubmission
Date, you prevent a worklist item being created for the customer before the date of the resubmission.Note
You can enter one or more notes for each resubmission. The systems identifies the notes with the user name and a timestamp.