This component contains functions for recording and processing different types of problems (for example, problems resulting from poor-quality goods or services). You can use the notifications to analyze the recorded defects and monitor the correction of these problems. In particular, the notifications can help you process internal or external problems such as:
Complaints filed by customers
Complaints against vendors
Company-internal problems
Other user-specific problems
As an extremely flexible system, you can also use this component to process and manage information of a positive nature (for example, to implement a "suggestion system" in your company to manage improvements).
You should implement this component if your company needs an effective and efficient tool that can:
Manage and process its internal and external problems
Help you optimize your business processes through continuous process improvement
The quality notifications are a part of the general system of notifications in the SAP system that also includes maintenance notifications in the
Plant Maintenance
(PM) component and service notifications in the
Customer Service
(CS) component.
The quality notifications are also integrated with the following processes in the logistics supply chain:
Repairs Processing
(
Quality Management
,
Customer Service
,
Sales and Distribution
)
Complaint Processing
(
Quality Management
,
Materials Management
, and
Sales and Distribution
)
If you want to |
You must install |
Access catalog code groups and codes to document the defect items, causes, and tasks in a quality notification |
|
Create quality notifications while processing an inspection to record quality-related problems |
|
Analyze the notification data using various evaluation tools |
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Create quality notifications for customer complaints over the Internet |
|
If you want to |
You must install |
Settle the nonconformity costs recorded for a notification problem in a QM order |
|
Trigger workflow tasks in the course of notification processing. |
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Store notification-related documents in an optical archive |
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Classify defect items in a notification using general characteristics |
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Link documents managed in the SAP system's Document Management System to a quality notification |
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The quality notifications include a wide range of features and functions. In general, you can use a quality notification to:
Describe a problem and identify the affected reference objects (for example, material, vendor, manufacturer)
Record the names of all persons (partners) who are involved with the problem
Define processing parameters for the quality notification (for example, assigning a priority to the notification and specifying a time range within which the problem should be completed)
Record individual defect items that relate to the problem and analyze their causes
Specify the corrective actions to be taken (for example, tasks that are implemented immediately or corrective tasks that are implemented after a thorough analysis of the defects)
Monitor the execution of corrective actions through a status management function
Log all activities that have been carried out for the problem
Record the nonconformity costs incurred while processing and correcting a problem
Print, fax, archive or export various types of reports (shop papers) that relate to the problem
In addition, this component also allows you to selectively generate lists of recorded notifications for processing or evaluation purposes.