By creating a maintenance plan with reference to an outline agreement, you can simplify the processing of services which you have agreed for service objects in outline agreements.
You can create maintenance plans for this purpose for which the system generates the following
maintenance call objects
:
Service notification
Service order
You can define which maintenance call object (service notification or order) is generated by a maintenance plan by specifying a maintenance plan category when you create a maintenance plan.
The maintenance plan with reference to an outline agreement combines the functions from the
Plant Maintenance
(PM),
Sales and Distribution
(SD) and
Customer Service
(CS) application components.
The following prerequisites must be fulfilled for you to create a maintenance plan with reference to an outline agreement.
You have maintained the following data for the service product that you subsequently entered in the outline agreement under
:Plant for maintenance planning
Work center
Order type
Plant of maintenance work center
Business area
General maintenance task list (you cannot assign equipment task lists or functional location task lists)
Task list type
You have created an outline agreement that fulfils the following conditions:
The contract category is
Contract
.
The contract type is
Service and Maintenance
(WV).
On the tabstrip
Sales
, you have specified
the start and end dates of the contract
a service product as outline agreement item
You have specified the start and end dates for billing in the billing plan under
.You can create a maintenance plan for outline agreement items with the following status:
Overall status
Outstanding
In process
Completion status
Complete
Rejection status
Not rejected
(The system assigns the outline agreement item when creating a maintenance plan.)
Partially rejected
(The system issues a warning and assigns the outline agreement item when creating a maintenance plan.)
When creating a maintenance plan, you choose an appropriate maintenance plan category. In the standard system, this is one of the following maintenance plan categories:
Maintenance plan category with reference to an outline agreement, maintenance call object “service notification”
Maintenance plan category with reference to an outline agreement, maintenance call object “service order”
Enter the following data:
Valid outline agreement
You cannot create a maintenance plan for an agreement that has expired.
Outline agreement item
Maintenance planning plant
You can create a maintenance plan with reference to an outline agreement and for a maintenance planning plant (PM planning plant). Each agreement item for an outline agreement can:
– Apply to your own dates
– Apply to different objects (object list)
– Have its own status (for example,
Outstanding
,
In process
,
Complete
)
To ensure a unique assignment between outline agreement item and maintenance plan, you must create your own maintenance plan for each outline agreement item. Therefore, a maintenance plan created with reference to an outline agreement only ever contains one maintenance item .
When a maintenance plan is being created with the
maintenance call object
Service notification
, the system copies the start of the agreement as the start date for scheduling from the outline agreement into the field
Cycle start of scheduling parameters
.
The maintenance item does not have an object list.
When a maintenance plan is being created with the
maintenance call object
Service order
, the system copies the proposed dates for the service order from the service product. The start of the agreement as the start date for scheduling is copied from the outline agreement into the field
Cycle start of scheduling parameters
. The maintenance item for the maintenance plan contains the
object list
(for example, all copying equipment which should be maintained according to the agreement item). The object list in the maintenance plan refers to the outline agreement, that is, it contains your data from the outline agreement and can only be changed there. The remaining data for the maintenance plan consists of default values that you can change directly in the maintenance plan.
Since you have assigned a general maintenance task list to the service product, the system obtains information about the maintenance plan type when a maintenance plan is created. The type of maintenance plan is determined using the maintenance strategy which is specified in the general maintenance task list. The table clarifies the system activities for the different call objects:
Strategy |
Call Object |
System Activity |
---|---|---|
Time-based or performance-based |
Service order |
The system creates a strategy plan and obtains data (for example, maintenance packages ) from the strategy. For performance-based maintenance plans, you must also enter a counter in the maintenance plan. |
None |
Service order |
The system creates a single cycle plan. You must enter the maintenance cycle manually. |
Time-based or performance-based |
Service notification |
|
None |
Service notification |
For scheduling, the system creates maintenance calls for the
scheduling period
that you have defined using the scheduling parameters, or
maintenance call objects
(for example, service orders) for the due date. However, the decisive factor in creating maintenance calls and maintenance call objects is the end date for the outline agreement item and not the scheduling period. If the agreement has expired, the system does not generate any call objects for maintenance calls with the status
On hold
, and no longer generates any new maintenance calls.
Note
If you change the object list or the validity of the agreement in the outline agreement, the changes come into effect when the maintenance plan is rescheduled.
You can display the document flow for the service notification or service order, that is, which predecessor and successor documents exist and their status. For more information, see Document Flow .
Activity |
Menu Path |
---|---|
Creating an outline agreement |
|
Assigning an object list in the outline agreement |
|
Assigning a general maintenance task list to a service product |
Choose |
Displaying a document flow (for example, for a service order) |
|
Activity |
Menu Path |
Special Features |
---|---|---|
Define your own maintenance plan categories as required. |
In Customizing of Plant Maintenance under |
Set the indicator for the maintenance contract. You must define
|
You can find more information on outline agreements in the
Sales
component under
customer contracts
.
See also: