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 Customer Contact


Documents a successful or attempted contact with a customer.


You use the customer contact to document your activities in collecting due and overdue receivables. If you configure your collection strategy accordingly, you can use the customer contact as a criterion for creating the worklist.


The customer contact has the following attributes:

  • Contact Date and Contact Time

  • Duration

    In the standard setting, this attribute is not visible and remains empty. To use this attribute, you have to implement the Business Add-In (BAdI) UDM_CCT_DEFAULT. For more information, see the documentation for this BAdI.

  • Contact Type

  • Result

    You define the possible contact results in Customizing. There you also define whether, on selection of the respective result, the item remains in the worklist or is set to completed. For more information, see the Implementation Guide (IMG) for SAP Collections Management under Start of the navigation path Collections Management Basic Settings Next navigation step Customer Contacts Next navigation step Define Result of Customer Contact End of the navigation path .

  • User

    In this attribute you enter the user that performed the contact.

  • Contact Person

    When you create a customer contact, you have to enter the name of the contact person that you reached. You can also enter the telephone number, fax number, and e-mail address of the contact person. As a default value, the system provides the data of the contact person from the function Process Receivables . You can enter the contact person manually or select it from the customer master record.


If you have created promises to pay, dispute cases, or resubmissions with the function Process Receivables , the customer contact that you create when exiting Process Receivables saves references to these objects.

In the function Process Receivables , on the tab page Customer Contacts , for every customer contact you can see a list of the promises to pay, dispute cases, and resubmissions that you created during the customer contact.