Documents a successful or attempted contact with a customer.
You use the customer contact to document your activities in collecting due and overdue receivables. If you configure your collection strategy accordingly, you can use the customer contact as a criterion for creating the worklist.
The customer contact has the following attributes:
Contact Date and Contact Time
Duration
In the standard setting, this attribute is not visible and remains empty. To use this attribute, you have to implement the Business Add-In (BAdI) UDM_CCT_DEFAULT. For more information, see the documentation for this BAdI.
Contact Type
Result
You define the possible contact results in Customizing. There you also define whether, on selection of the respective result, the item remains in the worklist or is set to completed. For more information, see the Implementation Guide (IMG) for
SAP Collections Management
under
.
User
In this attribute you enter the user that performed the contact.
Contact Person
When you create a customer contact, you have to enter the name of the contact person that you reached. You can also enter the telephone number, fax number, and e-mail address of the contact person. As a default value, the system provides the data of the contact person from the function
Process Receivables
. You can enter the contact person manually or select it from the customer master record.
If you have created promises to pay, dispute cases, or resubmissions with the function
Process Receivables
, the customer contact that you create when exiting
Process Receivables
saves references to these objects.
In the function
Process Receivables
, on the tab page
Customer Contacts
, for every customer contact you can see a list of the promises to pay, dispute cases, and resubmissions that you created during the customer contact.