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 Creating a Standard Service Catalog (SSC)

Procedure

  1. Choose Start of the navigation path Logistics Next navigation step Materials management Next navigation step Service master Next navigation step Standard service catalog Next navigation step Create End of the navigation path .

  2. Enter the necessary data.

Note Note

If you wish to use a certain service type as a reference, enter the relevant data in the Reference area.

End of the note.

  1. Maintain a short text describing the service type.

  2. Define a validity period.

  3. Specify a structure for the service type:

  • You can freely define the structure of the service type. However, take care that the sum of the text module numbers specified does not exceed 18 characters.

  • If you do not wish to maintain new structures, you can copy some instead.

  • Click Default to copy a predefined structure.

  • Click Service type to copy the structure of an existing service type.

  1. Click Editor to maintain the text modules for this service type.

To compile a unique service description, you assemble several text modules and arrange them hierarchically. A maximum of six hierarchy levels is possible. The degree of detail increases as you move down through the hierarchy levels. At the lowest level you must specify a unit of measure.

You can use the Outline heading indicator, to maintain outline headings grouping the underlying text modules. The purpose of this text is purely to achieve greater clarity – it does not form part of the service description.

You can supplement the short and long texts of your text modules with variable symbols (e.g. '&'). In this way, you provide a degree of flexibility to accommodate further technical developments or changes. When processing the document, you (or the service provider) replace(s) the symbols by the relevant text.

  1. Choose .

All input is checked by the system. If any errors have occurred, you can view them by clicking and then attend to them.

Before the service type is finally saved, the system checks the structure for errors. Any errors discovered are displayed in the error list ( List ).

  1. Correct the errors where necessary.

  2. Save the standard service catalog.

Result

When the catalog has been successfully saved, the Usage possible indicator is set automatically on the header screen of the SSC editor.

If you wish to use the SSC for referencing purposes when creating sets of service specifications, you must set the Usage allowed indicator.