Automatic Ticket Issue

Generally a booking made using SAP Travel Management will automatically be sent to a processing queue of the travel agency connected with the company, whereby the travel agency can see that the booking has been completed and the ticket is then issued. When completing this automatic queuing the booking is sent to the queue of the sales office that is set up with the processing type Booking Modification in Customizing (see Customizing for Travel Planning under  Master Data Technical Control Parameters for Travel Planning Sales Offices and Queues Queues Assign Queue Activities ).You should use a queue for an operating sales office, and not the queues for the virtual SAP Travel Planning sales office.

Ticket Issue for Last Minute and Urgent Bookings

You have the opportunity to set up a " Emergency Queue" to which urgent bookings can be transferred. The system recognizes any travel plans, in which segments for the next day have been booked as urgent bookings, in other words situations where only one day lies between the system date and the planned departure date. You must arrange with the travel agency, that the bookings in this queue are dealt with immediately and the tickets issued.

To do this, you need to create a queue with the relevant activity for last minute and urgent bookings in Customizing under  Master Data Technical Control Parameters for Travel Planning Sales Offices and Queues Queues Assign Queue Activities.

Manual Ticket Issue

If you do not want to create a special queue for last minute and urgent bookings, you can still give the SAP Travel Planning user the option of starting the ticket issue manually if the booking is urgent or lies in the near future.

To do this you call up the relevant travel plan in the Planning Manager. Choose  Travel Plan Request Ticket.

Before you can do this, you need to have created a special queue in Customizing with the activity Ticket Creation (see Customizing for Travel Planning under  Master Data Technical Control Parameters for Travel Planning Sales Offices and Queues Queues Assign Queue Activities ) .