Use

The collection manager performs this process. He is responsible for ensuring that the receivables are collected according to the financial targets of the company. The process covers the following process steps:

Define Collection Strategies

The collection manager defines the criteria (collection rules) to be used for analyzing customers and prioritizing them for receivables management. To do this he defines collection strategies and enters them in the system. He can create different strategies depending on the customer group, region, or company situation. In a collection strategy, all collection rules that are relevant for collecting receivables are listed and prioritized.

All customers are analyzed and valuated according to the strategy assigned to them and, dependent on the valuation, included in the worklist. The more rules that apply to a customer, the higher this customer is prioritized in the worklist. Collection strategies are therefore the basis for the automatic creation of worklists.

Process Collection Groups

Collection groups cover all collection specialists that collect receivables using the same collection strategy. The collection manager is responsible for assigning his employees to collection groups. He can also define a substitute for each collection specialist in a collection group for times when the specialist is absent. The worklist items for the absent colleague are then assigned to this substitute automatically.

The collection manager also determines the collection strategy that a collection group uses to collect receivables.

Edit Business Partner Master Record

In SAP Collections Management , every customer has a business partner master record. In this master record, the collection group and (optional) collection specialist responsible for the customer are defined. The collection strategy relevant for valuating the customer is derived from the collection group. The collection groups and collection specialists are assigned automatically (see the process Data Synchronization and Creation of Worklists ).

If necessary, the collection manager can assign a different collection specialist to the customer. This may be necessary, for example, to improve the distribution of the workload in his team and to react to changes in personnel. He can also assign a different collection group to the customer temporarily and, if required, an alternative collection specialist.

Monitor Collection of Receivables

The collection manager is responsible for the successful collection of receivables. To monitor this process, he can display the worklist items for all collection groups assigned to him.

He can display statistics that help him to evaluate how many worklist items have been completed, how many are still open, and how many successful or unsuccessful customer contacts have already been carried out.

He can also redistribute worklist items between collection specialists for a more even distribution of the workload and to ensure that high priority items are processed quickly.