Quotation Creation Scenarios (CS)
Use
When a customer accepts a quotation, you can invoice him for the services that have been performed or for materials that were delivered using flat-rate or resource-related billing. For more information, see Billing .
The following table describes the different scenarios that you can represent for quotations in Customer Service. You can call up more detailed information for the individual scenarios:
Quotation |
Use |
Features |
Quotations for Service Order |
You send a quotation with planned costs to a customer. The quotation is binding , meaning that the customer will later be billed the price agreed upon in the quotation once the services have been performed. The customer accepts the quotation. |
See Scenario 1 |
Quotations for Service Order |
You send a quotation with planned costs to a customer. The quotation is informative , meaning that the customer will later be billed the actual expenses that arise. The customer accepts the quotation. |
See Scenario 2 |