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 Master Warranties

Use

If you want to use the option of an automatic warranty check you have to enter one or more master warranties with warranty counters for each warranty object in the object master record and create measurement positions and measuring points . The characteristics that you require for the warranty counters have to coincide with the characteristics for the measurement positions in the object.

You do not need this master data if you do not want to perform a warranty check or if only enter warranty periods in the warranty object and want to work exclusively with these.

Note Note

You can use reference objects as a reference or a template to copy from when you create measurement positions and measuring points in the object.

End of the note.

Integration

Warranty counters are represented by characteristics in the Classification System (CA-CLCHR). Master warranties and measuring points are master data in the ERP component Customer Service (CS).

  • Master warranties: CS-AG-WA/PM-EQM-SF

  • Measuring points: CS-IB-MC / PM-EQM-SF-MPC

You can find further information in the standard documentation under Master Warranty .

Features

  • Master warranty with warranty counters.

    Master warranties define the general scope of the services that a company performs when there are defects or problems in a technical object. For vehicles, a master warranty can contain as warranty conditions a warranty deadline of two years with a maximum number of 50,000 km, for example.

    You require master warranties so that you can assign individual warranty conditions to each warranty object and check in warranty claim processing whether the object has a valid warranty.

  • Warranty Counter ( Characteristics )

    Warranty counters are a means by which the wear and tear and depreciation of an object, consumption or the depletion of a supply can be represented within the framework of the validity of a warranty. The characteristics from the classification system serve to represent the warranty counters.

    You require the warranty counters in the master warranty and the warranty object . You can represent the number of kilometers traveled, hours operated and warranty periods with warranty counters.

    You have to enter these characteristics as warranty counters in Customizing and, where necessary, define them as time-dependent (Customizing for Start of the navigation path Plant Maintenance and Customer Service Next navigation step Master Data in Plant Maintenance and Customer Service Next navigation step Basic Settings Next navigation step Warranties Next navigation step Define Warranty Counters End of the navigation path ). Only after having done this can you link the characteristics into a master warranty as warranty counters.

    There are two types of time-dependent warranty counters : those which require a measuring point and a measurement document as they do not run continuously with time (example: equipment operating hours for equipment that can be turned off) and calendar warranty counters, which require no measuring point and no measurement documents since they run continuously (example: warranty periods). Time is calculated as of the reference date in warranty claims with these warranty counters.

    The characteristics that you require for the warranty counters have to coincide with the characteristics for the measurement positions in the warranty object.

    • Every non-calendar warranty counter of the master warranty must have been created exactly once as characteristic for the measurement position in the object.

    • Calendar warranty counters of the master warranty should not be copied to the object.

  • Basically you can assign several master warranties (alternatively several simple warranty periods) to one technical object in Warranty Claim Processing. However, the standard system supports only two (at the most) master warranties for technical objects of object type EQUI, FUNC and SERN, i.e. exactly one vendor warranty and exactly one customer warranty.

    If you want to use this enhanced functionality, you must define how the overall check result for the master warranty is to be calculated from the check result for the individual items (Customizing for Warranty Claim Processing under Start of the navigation path Control Data Next navigation step Warranty Check Next navigation step Define Settings for Master Warranty Check). End of the navigation path

    Furthermore, for objects of object types EQUI, FUNC and SERN you have to link in the warranty claim processing screen as customer screen and hide both subscreens for both standard warranties (Customizing for Warranty Claim Processing under Start of the navigation path Control Data Next navigation step Warranty Check Next navigation step Prepare Warranty Check End of the navigation path ). This is not necessary for objects of object type IBAS and VELO.

    You can assign exactly one master warranty and/or exactly one warranty period to each warranty type.

If all these conditions have been met, you can compare the measurement readings for the measuring points with the warranty counter specification limit readings in the master warranty in the warranty check .

Activities

  • Enter transaction code CT04 to define warranty counters.

  • Use transaction codes BGM1, BGM2 and BGM3 to create master warranties.